ThatPartyChick

All sales are final. Due to the nature of our work, we do not provide refunds. We strive for 100% satisfaction for each and every order. If you want a custom change to an instant download item, contact us for pricing and do not purchase the instant download item.

If you approve a proof with a spelling error or ANY error, That Party Chick cannot be held responsible for re-printing costs. If the item has not gone to print, we can change anything for you.

It is our goal to make sure every customer is happy with the product they receive.

Payment must be received before design customization begins. Printables or proofs will not be emailed prior to payment. Proofs can be purchased first and printing added later or they can be purchased at the same time.

Payment can be made through Etsy direct checkout, Paypal direct credit card and e-check. E-checks direct or through Paypal may take up to a week to clear, so if you need the items sooner, use a different form of payment.

All items are shipped to the address you enter during check out on That Party Chick website as the ship to address. If a package should be shipped to a different address, please contact and confirm with That Party Chick.

FREE Shipping is US only. Message us about pricing and timing for world wide shipping.

Items are shipped USPS Priority Mail with tracking Monday – Friday unless otherwise specified and purchased (USPS Express, UPS or Fed Ex). USPS Priority Mail is usually 2-3 days but not guaranteed (does not include Sundays or mail holidays). Keep in mind holiday time may be busier for the post office and items may take extra time, especially right before Christmas.

Any delays in shipping once the item is received by the post office are not within our control. If you need to purchase faster shipping, please let us know.

We do international shipping. Any delays in customs are not within our control. Allow at least 2 additional weeks for international shipping.

That Party Chick packages all items carefully and securely. We are not responsible for packages once they arrive at the post office. Each Priority package includes $50 insurance. If you want more included in your order, please let us know. If an order is lost, late or damaged, we will work with you to get the items you need and file the insurance claim towards your replacement order.

PRINTABLE ITEMS

Printable items may be instant download or made to order and personalized by That Party Chick. Made to order items must include the personalization and any design requirements (size change, personalization, file type, etc.) at the time of order.

Custom work and image design changes are created upon request for an additional fee. Color change can be added for a small fee at the time of purchase.

Files will be emailed to the email address entered during checkout or on your account.

The images will be sent ready to print.

We always recommend printing a sample card or sheet before printing all copies needed.

Our goal is to send you files ready to print with your desired customizations. Changes to wording layout can be made by request and will be made and emailed back as soon as possible.

PRINTED AND ASSEMBLED ITEMS

All items printed and assembled by us will only be printed with your email approval of the proofs. We email proof images for your review prior to printing.

If after 7 days (or sooner depending on event date) we receive no response for proofs, items will be printed and shipped without approval based on the information received from your order.

We print on commercial printers, so images may print more vibrant, slightly deeper and different than they look on a computer screen. We try to include photos of items where possible.

When ordering invitations and décor, we suggest getting those first and then, buying other paper products to match.

Assembled items are handmade and we strive to make them as perfectly as possible.

COPYRIGHT

All completed designs on this site are copyrights, trademarks and intellectual property owned by That Party Chick. That Party Chick’s designs are not editable. They are purchased for individual use and cannot be shared or resold. All items are controlled and licensed by That Party Chick.

Clip art from other designers may be used by That Party Chick, and credit is provided as noted.

COLORS

Please note that colors vary from monitor to monitor or hand held device. We work hard to match party colors as closely as possible. Whether you are printing or we are, we recommend getting the items in hand before buying décor to match.

If you are printing the items yourself, test print one sample first. Office supply printers print in deeper colors than images may appear on a computer screen. If the sample is too bright, ask them to lighten the color up to 15%.

Color changes on designs are available for a small fee with purchase.
Downloading the Images

Save files sent via email or direct download using your computer. Do NOT forward the image from a mobile phone or other mobile device (it will resize the image). Then, you can upload the image, save it to a flash drive, email it from your pc or print directly from your computer.

PAPER FOR PRINTING

All items are recommend to print on white cardstock, paper or sticker paper. Photo paper can also be used.

Tags and labels are not put into templates, unless agreed by That Party Chick before purchase and for an additional fee.

If water labels are not printed on water resistant full sheet sticker labels, apply and serve them on room temperature bottles to avoid bleeding. If we print them for you, water labels are waterproof and can be cold or submerged in ice and won’t bleed.

DESIGN

We work hard to make sure all images are 100% accurate based on the information the customer provides to us. We guarantee our work. However, it is the customer’s responsibility to review carefully and check spelling, accuracy and details on the items before printing. We are happy to make changes until designs are printed, which we only send designs to print only upon customer approval.

PHOTOS

Photos provided of parties to be featured in our blog, shop and social media are only used with permission from the provider. Photos used for invitations are not posted or shared unless express permission is given to That Party Chick for use.

By submitting photos to us, you agree that you are the photographer or have permission in the form of a copyright license from the copyright holder.

LANGUAGE AND WORDING

We can change the wording on any of our design in ANY way. Include your wording with your order.

Foreign language in designs is no problem, as long as you can communicate with us in English.

GUARENTEE

We work hard to provide quality work on every order. Please contact us immediately if you have any concerns regarding your purchase, so we can make it right! We would like to have an opportunity to exceed your expectations and earn your positive feedback.