ThatsMyImpression is taking a short break
Reviews
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Margaret on Aug 27, 2017
1 out of 5 starsVERY disappointed. The first time I received these cufflinks they were clearly two different sizes. When I called Melissa she was very nice and told me to send them back which I did - but at my expense! I just received them for the second time and one of them has green/brown colors in the grooves (which Melissa informed me was the patina wasn't left on long enough). She blamed this on me for rushing her. I don't know how. Where is the quality control here?? This time I was taking no chances and I had patina so I decided to finish them off properly myself. I hate l leaving bad reviews but the customer service is substandard and the work product is below par.
Melissa responded on Nov 11, 2017
You approved the 1st set of cuff links before I mailed them to you. When you received them, you demanded them to be upgraded from a dime size to a nickle size, which you refused to pay for. You insisted that I pay for the 1 day shipping, so that you could get the new pair back in 4 days. I accommodated you on everything that you asked. You approved of the final pictures before I sent them. They didn't have different colors on them from the patina in the final pictures or before I mailed them to you. If I deserved 1 star, then why did you tell me that they are absolutely beautiful & you couldn't wait to give them to your dad? You could have asked for a refund & it would have saved us from all this drama. I have included pictures from our interaction in the last picture of this listing that is linked to this review.
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Kelsey on Jun 19, 2017
5 out of 5 starsSo great to work with! Very quick to answer questions and very quick turn around. Not to mention a high quality finished product that was beautifully packaged. Couldn't be happier!
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hmaiku on Feb 17, 2017
5 out of 5 starsMelissa created an awesome hand and foot print pendant with necklace for my wife and daughter. She worked with me to customize the design, giving me great ideas, and was a total professional. The service and quality was fantastic and we love the final product. Thank you so much!
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Cathie on Feb 10, 2017
5 out of 5 starsI've wanted something with my grandfather's fingerprint on it for years. I finally have it, and I'm glad I waited until I found a design I really liked. I love this and I wear it every day. Thank you for your fantastic artistry and quality craftsmanship!
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lynnette954 on Jan 30, 2017
5 out of 5 starsThis pendant is wonderful....good quality, GREAT service, and excellent conversation with the artist. She really cares about her work and our satisfaction.
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kjirstenbykowski on Dec 12, 2016
5 out of 5 starsAmazing quality. My sister is going to love her gift.. thank you so much for all of your hard work.
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J M on Jun 19, 2016
5 out of 5 starsHe loved his dog tag! Adding our daughter's "signature" on the back is a special touch! Great quality and service!
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Andrea on Mar 8, 2016
5 out of 5 starsLOVE!!! Could not have asked for better quality or service. Personalized service had been taken into account with regards to my order. Greatly recommend!!!
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K on Nov 7, 2015
5 out of 5 starsHigh quality work, very nice piece... a memory artistically captured. It was a pleasure working with you!
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Reviewed by Inactive on Nov 7, 2015
5 out of 5 starsThatsMyImpression is a wonderful shop!! Great communication with a really prompt response time. My item was custom made exactly to my specifications and arrived well ahead of schedule. The packaging is also beautiful and really adds to the quality of the gift. I will definitely be a frequent buyer of the shop. Beautiful work and by far the most friendly service I have received! Thank you so much for the incredible piece of art you created for me. :)
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Casey on May 19, 2015
5 out of 5 starsBest customer service I've ever experienced! Melissa walked me through every step of way and kept me posted of status. PERFECT gift with superb craftsmanship... Highly recommend this shop!
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cherylbraciszewski on Mar 31, 2015
5 out of 5 starsThis pendant turned out amazing, and I'm so happy I'll have a constant tangible reminder of my son's love for me. The quality and craftsmanship are excellent, and the service was wonderful!
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Melanie on Feb 23, 2015
5 out of 5 starsI got a thumb print done on a dog tag as a memorial for a lost loved one as a gift. He absolutely loved it and will treasure this forever. It was customized to my request and came out absolutely beautiful. The quality of the materials was what I expected. The service I received was excellent and very timely. I got a very very quick email response to my questions about the pendant. And it was delivered to me on the date I requested. Thank You Melissa!!
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Jeppe on Aug 1, 2014
5 out of 5 starsMelissa made this piece for my wife as a surprise gift on our wedding day - it was a picture taken as part of our engagement shoot. The quality of her work is just outstanding, combined with her creativity and forays into other metals and styles makes her an incredibly interesting artist to watch. Thanks Melissa for the incredible piece