TheAfricanLlama's Shop Policies
Looking for the perfect baby shower, birthday or holiday gift for that little one in your life? LOOK NO FURTHER! My custom clothing line is unique and handcrafted, my accessories brighten up any outfit and my plush toys and bunting cheer up any childs room or nursery.
Do you have a design idea that you don't see here? I love custom orders so contact me and we can come up with something great!
I accept Paypal and will begin working on your order as soon as payment has cleared.
Your items will be shipped within 2 weeks of payment using USPS 1st class mail with delivery confirmation. ALL orders are shipped to your PAYPAL SHIPPING ADDRESS. If you need it shipped to a different address, it MUST be included in the message to seller with your order at checkout. I am not responsible for things shipping to the wrong address if your etsy address is not correct. If anything is returned to me for this reason, you will be charged shipping again to have it re shipped.
Your order will be shipped within 2 weeks of payment. PLEASE PLEASE PLEASE make sure the address is correct! I send items USPS 1st class and unfortunatly to try keep shipping costs down if you need insurance or shipping confirmation you will be charged extra. I am not responsible for things shipping to the wrong address if your etsy address is not correct. If anything is returned to me for this reason, you will be charged shipping again to have it re shipped.
★ IMPORTANT ★ if you decline the tracking & insurance fee then please be aware that if your package is lost OR damaged through the Postal Service, The African Llama is unfortunately not responsible for it. I will not refund or reship.
Please contact me to purchase tracking or insurance
Refunds and Exchanges
As most pieces are custom made I do not accept returns. If for some reason you are not satisfied with your item please contact me and I will do my best to be sure you are satisfied! My goal is to provide excellent customer service.
Last Updated September 3, 2012