TheAlteredChain's Shop Announcement

Thanks for visiting my shop! Please check out my shop policies for more info on shipping, jewelry care tips, sizing, & FAQ's! Visit my website for more info! Also, check out my other shop: for custom calligraphy.

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» Be sure to follow me on Instagram! @cheryl_dolfo for updates on new pieces and exclusive discounts! Include #thealteredchain in your posts so I can see your new purchases!

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» Getting married? Need something customized? See something you want that was already sold? I'd love to work with you!

» If you have any questions please convo me!

thealteredchain [!at]

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All images & text belong to The Altered Chain ©

TheAlteredChain's Shop Policies


« Thanks for visiting my etsy shop! »

Custom orders are always accepted. Please feel free to convo me if you see something you like but would prefer a different color, length, etc.

Please visit for more items!


Payment is due at time of purchase.

Visa, Master Card, American Express, and Discover are accepted, as well as Paypal.

If you are paying by e-check (Paypal), I will not ship your order until payment is cleared.

Please make sure your Etsy address is accurate! I will be sending your package to the address listed unless you tell me otherwise at the time of purchase. Also, please make sure that your address is "safe" to receive items. I am not responsible for the post office delivering to the wrong address. Please be aware that I am not held responsible for your items once it is en route with USPS. I cannot refund your purchase if they attempt to deliver your package or if it has been out for delivery and you have not received it.

California customers must pay 8.75% sales tax.


All items will be shipped via USPS.

Some items are made to order. Unless otherwise stated, please allow up to 3 business days for your order to ship. If you have a custom order, I will be sure to let you know the time frame in which your package will be shipped.

Delivery Confirmation is always added to every U.S. Shipment. You can access your tracking # by your notification email or through your Etsy purchased page.

Need it shipped faster? If you are in the U.S. and want to upgrade your shipping, please purchase the listing "Shipping Upgrade - Priority Mail" (+$4).

All orders that are $100 or more receive shipping insurance at no additional cost.
If you need insurance added please contact me before purchasing so that I can adjust the listing for you (+$1).

For International buyers, I ship USPS first class mail. Please allow 2-6 weeks for delivery. In some instances it can take up to 10 weeks. Please be aware that it really depends on customs and I have no control over this. If you want to purchase Priority International shipping, you must message me before you purchase so I can adjust your listing.

Buyer is responsible for customs fees, which can be quite high, especially for UK buyers. Please be prepared to pay customs fees. If you do get charged (I've only had 2 customers tell me that they have been charged) please be aware that I am not responsible for these charges, I don't know if you will be charged, and I don't know the amount you would be charged. However, I feel it is my responsibility to inform you that it has happened.
NOTE: All shipping turnaround times are an estimation, and an actual delivery varies depending on the weather, holidays, and other unknown reasons.

Refunds and Exchanges

No refunds or exchanges. However, if you are unsatisfied with any product for any reason please feel free to convo me to work something out. I want you to be happy with your purchase!

Measurements are listed so please check before purchasing. Photos are enlarged to show detail. If you are unsure of anything listed, please ask.

Additional Policies and FAQs

I do my absolute best to use recycled/reclaimed/thrifted materials for both my jewelry and packing materials. I use 100% recycled jewelry boxes with 100% recycled non-tarnishing cotton filler. To be more economical I package multiple items together. Please let me know if you are gifting anything and I will package it separately.

I strive to use high quality materials. All chains and components are either gold filled or sterling silver (unless otherwise stated). Please read detailed descriptions on listings - occasionally I do use silver plated, gold plated, and brass.
« Sizing »

Need help with sizing? Measure one of your favorite necklaces/bracelets or using string or a flexible measuring tape, wrap it around your neck/wrist comfortably where the necklace/bracelet is to be worn.

For bracelets be sure to allow 0.5"-1" more than your wrist size for a comfortable fit.
« Jewelry Care »

ALL JEWELRY should be taken off before showering/swimming/exercising, and kept clean & dry in a closed container when not in use. It will prolong the life of your jewelry.

To brighten Sterling Silver clean gently with toothpaste & water or jewelry cleaner. For Gold-Fill use dishwashing liquid & water or jewelry cleaner. Be careful not to tangle chain.

Do not scrub Gold or Silver Plated components. To prolong these materials always take them off before shower/swimming/exercising.

With age and wear, raw brass will tarnish. This is intentional and results in jewelry that evolves with the wearer. The shine can be renewed with brass polish (I purchase mine from amazon) or household ketchup.
« All images & text belong to The Altered Chain © »

Thank you!

Last Updated February 28, 2014