Our paints' recipes are consistent so you can be reassured that once you've fallen for a particular colour you will be able to find it again in our shop. If for any reason our paint recipe should be adjusted or if it is discontinued. We will post a note beside the *new* product and /or in the shop announcements.
Please Note: All of our Encaustic paints are created by hand, so no two hives are identical in size. Although we try our best to keep consistent in size, each mold has been hand created and is unique by nature. Please allow for slight variances.
All applicable taxes are included within the prices, therefore, you may notice a shift in prices in the future when shopping directly on our website.
Colours may vary from screen to screen depending on what kind of computer you are using.
A note on 'Blooming'. Due to a natural chemical reaction within the wax, you may notice that your painting has developed what is known as 'bloom', a greyish foggy dust. This is natural. Simply heat your work at a low temperature or rub with a soft cloth and the bloom will cease. Repeat if necessary.
Accepted payment methods
Returns and exchanges
Shipping can seem astronomical to buyers, especially for us Canadians! We are continuously trying to get you the best rates possible. Unfortunately both Etsy and our Website only allow flat rate shipping based on costs given to us by Canada Post.
We will gladly take your Postal Code or Zipcode and calculate exact shipping for you before purchase if you prefer.
We are working to get calculated shipping available on our website (hopefully in the next 6 months) but Etsy does not allow this feature for Canadian Sellers, so please contact us with any concerns. Info [!at] TheBeesKneesEncaustics.com
Until then, please take advantage of only paying one shipping rate for multiple listings!
Thank you for understanding,
The Bee's Knees Encaustics
Upon your purchase, your paints will be shipped out within three to five business days through Canada Post. You will be notified via Etsy email the date your parcel was shipped.
All packages will be shipped by air unless you are local, then we will ship by ground. Since we try to keep our shipping prices low, not all orders will have tracking numbers as it tends to double the price. Please allow allow 6-12 business days for your order to arrive, this is the standard time recommended by Canada Post.
*Please note that public holidays may affect the shipping date.
INTERNATIONAL: Prior to placing an order please contact us and let us know if you have any special shipping requests or details. Some countries require special shipping inquiries and quotes. Please allow adequete time for us to research this information.
SPECIAL REQUESTS : We understand some people are in need of the product in a hurry because of deadlines and shows. If you have special shipping needs like express delivery, insurance, or you require a tracking number, please contact us immediately prior to your purchase so that we may add the necessary fee's.
We package all of our paints with care. Each colour is packaged individually in plastic bags. Depending on the size of your order your paints will be shipped in either a bubble wrapped envelope or a box.
Seperate Address: If your order needs to be sent to a seperate address or you have a special gift address, please let us know ahead with the full shipping details. Thankyou!
Additional policies and FAQs
We like to hear from you any feedback or suggestions are always welcome.
Thank-you for your time.
Copyright The Bee's Knees Encaustics 2010