TheBigClockStore

TheBigClockStore

Arizona, United States · 1270 Sales

TheBigClockStore

TheBigClockStore

Arizona, United States 1270 Sales On Etsy since 2012

5 out of 5 stars
(233)

Announcement   We make all kinds of clocks in many sizes and styles. All clocks are handmade to order.

Announcement

We make all kinds of clocks in many sizes and styles. All clocks are handmade to order.

clockcrazy

Contact shop owner

clockcrazy

Reviews

Average item review
5 out of 5 stars
(233)
Erika Porter

Erika Porter on Aug 22, 2016

5 out of 5 stars

Clock was delivered right away and it looks great! The long hand was slightly bent at the tip but it didn't affect the performance. Well worth the money. Thank you Big Clock!

amosebach

amosebach on Aug 19, 2016

4 out of 5 stars

Overall looks good, but the hands are spread painted white and it left drips.

wade4evr

wade4evr on Aug 13, 2016

5 out of 5 stars

Thank you SO much! You came through with the order SO quickly too!

View all 233 reviews

Shop policies

Last updated on August 21, 2015

Accepted payment methods

  • Accepts Etsy gift cards
Refunds and Exchanges
Please read and order carefully. In order to get a refund, you must include the Return Sheet on the back of your invoice and you must get a return authorization number by emailing info [!at] thebigclockstore.com

Each of these large wall clocks is custom made, even if your name is not put on them. But we really like happy customers. If you are unhappy with your large wall clock, please notify us within 5 days of receiving it.* *It must be received by us within 25 days of when you received your Return Authorization Number. It MUST have the original packaging and with a note inside with your name, order number and the reason for the return. We will not accept it without it. You will need to wrap it the same way. We will approve the return and you can send it back. You will be refunded the cost of the clock (minus shipping) and 10% restock fee for non custom clocks or 25% for custom clocks.

If you mechanism is not working, a new one will be sent (not a new clock.) The mechanism has a lifetime warranty. For the first 3 years a mechanism will be sent at no cost. After three years, the buyer will pay shipping costs only. We buy the best mechanisms possible, but sometimes they don’t work. We cannot accept returns for non-working mechanisms or hands since the mechanism has a lifetime warranty.

Clocks will not be refunded if damaged in return shipping. It is recommended that the customer repacks the clock appropriately and provides their own shipping insurance to ensure safe arrival.

Please return to:

The Big Clock Store
3035 N Maple St Bldg 6
Mesa, AZ 85215

**Customized clocks that have been approved by seeing a mock up are not returnable. You CANNOT get a refund on a clock because it has not glass.