TheBrateGroup

Personalized Pet ID Tags & Fun Wooden Signs

Exeter, United Kingdom 2854 Sales On Etsy since 2013

5 out of 5 stars (455)

TheBrateGroup

Personalized Pet ID Tags & Fun Wooden Signs

Exeter, United Kingdom | 2854 Sales

Shop owner

Contact

All Items

Kate

Contact shop owner

Kate

Announcement    Please take a look at our different shop categories for 100's of custom Pet ID Tags (personalized on the reverse) and wooden signs. All Pet Tags and Signs are designed and made by me so please do contact us if you have a special requirement for a custom ID Tag or wooden sign 🐶 😺 🐾 🐕

Announcement

Last updated on Feb 16, 2018

Please take a look at our different shop categories for 100's of custom Pet ID Tags (personalized on the reverse) and wooden signs. All Pet Tags and Signs are designed and made by me so please do contact us if you have a special requirement for a custom ID Tag or wooden sign 🐶 😺 🐾 🐕

Reviews

Average item review
5 out of 5 stars
(455)
See reviews that mention:
quality 101 shipping 84 customer service 52

About TheBrateGroup

Sales 2,854
On Etsy since 2013

A fun mixture of personalized Pet ID Tags & Wooden Signs

My name is Kate and I run The Brate Group. We are divided into three elements. We offer a huge range of fun Pet ID Tags (PS Pet Tags), Aluminium Pet Tags and fun Wooden Signs (Signoodles).

We are based in Devon, South West England. During 2010, we discovered that our beloved puppy had several severe allergies. We began looking for a way to warn people of his allergies and found nothing! This is how PS Pet Tags was born. We simply began creating Medical Tags for the cool pets of the world to wear. Since then, we have gone on to create 100's of cute, comical and fun Pet ID Tags & we were the first UK based Pet Tag Company to offer a modern, hard-wearing and fun alternative to engraved Pet Tags. We believe Pet Tags should offer three things: Durability, Personality & Identity.

We provide unique, modern & affordable pet identification tags. We feel our Pet ID Tags help celebrate your pet's personality whilst keeping them safe at the same time. All of our Pet Tags are made in the UK by us. These pet identity tags are irresistible, so pick your favourite or collect them all! As we design everything in house, please let us know if we can create a tag just for you, we would love to!

We also have a huge range of novelty wooden signs. Each & every wooden sign is produced by us in our Devon workshop, not a machine manufacturing in bulk. We design & produce every sign by hand, ensuring the highest of quality. All wood used in the production carries the FSC logo. We have a large range of fun, cute & pet-themed signs.

All products offered by The Brate Group are designed & created in house by us right here in the UK.

Around the web

Shop policies

Last updated on July 9, 2019
TheBrateGroup is a company based in Devon, South West England. We are a family run business who understand the importance of providing the highest level of customer service. We pride ourselves by going beyond all expectations when dealing with our customers. If you have any questions about our products please feel free to contact us.

We hope you enjoy looking at our pet tags & signs and find the everything you were looking for! If you don't, please do message us to see if we can help :)

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
What if I don't receive my order?

In the rare event that your order doesn't arrive within these time frames we ask that you please contact us on sales [!at] pspettags.com. We will respond within 24 hours & we will always resolve any situation that may arise.

Can I return my order?

We want all of our customers to be 100% satisfied with their purchase. In the unlikely event that you are not satisfied we ask that you contact us on sales [!at] pspettags.com. We will respond within 24 hours. You will be given the choice to return your item for a full refund or choose a replacement. (Please note, TheBrateGroup will not be liable for any return postage costs on items returned).
Shipping
Once we have received confirmation of your order and payment we aim to dispatch within 1 working day.

In the UK, all orders will be dispatched via Royal Mail 2nd Class. Once dispatched, Royal Mail aim for your order to be received within 3 working days but please allow up to 7 working days, especially during the holiday season.

Outside of the UK, all orders will be dispatched via Royal Mail International Delivery. Once dispatched, Royal Mail aim for your order to be received within 7 working days but please allow up to 15 working days, especially during the holiday season.

All orders will arrive with your normal, everyday post.

Buyers are responsible for any customs charges that may apply.
Additional policies and FAQs
PET ID TAGS:

When placing an order for a pet tag, simply add your text requirements into the order comments box during checkout.

PS PET TAGS

All PS Pet Tags designs are available in 2 sizes: Small & Large. Our Small Dog Tags measure 15/16" (2.4 cm) in Diameter, whilst our Large Pet Tags measure 1 1/4" (3.2 cm) In Diameter. Our Cat Tags are available in our smaller sized tag as this is just puurrfect for our feline friends!

ALUMINIUM TAGS

Boned Shaped: 38 x 25 mm
Round Shaped: 32 x38 mm


With all tags, the colour and text are deeply & permanently embedded directly into the dog tag surface meaning the pet tags will not fade & become eligible,

• They are 100% waterproof,

• All of our traditional pet ID tags come complete with a split ring to attach straight to any collar.

Guarantee

Our Lifetime Guarantee applies to all Pet Tags priced at £7.99 and above. It DOES NOT apply to any other product.

We guarantee that the personalised text on your tag will always be legible. If the text on your tag should ever become unreadable we will replace your tag free of charge. In order for us to replace your tag, we will need your original tag posted back to us along with a proof of purchase (Please note, PS Pet Tags will not be liable for any return postage costs on tags returned). Returned tags which we deem to have been tampered with will not be covered under our Guarantee.
Privacy
This privacy policy sets out how The Brate Group LTD uses and protects any information that you give The Brate Group LTD when you use this website. The Brate Group LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Brate Group LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last modified on 09/05/2018.

What do we collect?

We collect information from you when you place an order or communicate with us such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, and phone number. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us to enable us to process and deliver your ordered goods and to communicate with you on any matter relating to the conduct of your account in general.

How do we use your information?

We may use the information we collect from you when you purchase products in the following ways:

Internal record keeping.
To allow us to better service you in responding to your customer service requests.
To quickly process your orders.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to these systems, and are required to keep the information confidential.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to The Brate Group LTD, Bouchers Hill Farm, North Tawton, Devon, EX20 2FP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, marketing or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Questions and feedback

We welcome your questions about privacy. Please send us any queries pertaining to privacy, or any other issue on sales [!at] pspettags.com.