Handmade pottery from our gallery to the web
TheBrickyard's Shop Policies
In our many years of working as professional potters, it has always been our goal to please our customers. We welcome your input about our work and are always happy to communicate with you.
We accept Pay Pal as well as direct sale through Etsy. Wisconsin residents will be charged 5% sales tax. If you have any problems with one of our items, contact us and we will work out a solution.
We ship via the U.S. Postal system, usually Priority. On larger orders, or multiple pieces, we will insure the package. We will ship within two days of receiving PayPal or credit card confirmation.
On very large or heavy orders, we will ship parcel post, insured, to save on shipping costs, and will inform you of that before we ship. Upgrades for delivery confirmation, overnight, etc. are available for additional fees.
We use almost entirely recycled or re-used packaging materials and boxes.
Refunds and Exchanges
All pottery items may be returned for exchange or refund after contacting us within 10 days of your receipt of the item. We appreciate prompt notification of any problems you may have such as damage, wrong color, etc. Customer pays for return shipping if the reason for return is color or personal preference.
Refund will not be given until we receive the item back IN ITS ORIGINAL CONDITION. Improper wrapping for shipping resulting in breakage may result in no refund.
Additional Policies and FAQs
We make all of our items in several glaze choices, so you may ask if you're looking for an item in a different glaze. We also make MANY MORE items than what we list on Etsy. Feel free to communicate with us.
We have a business that has provided over 30 years of great customer service as well as supporting many local organizations and charities. Our gallery has helped to support scores of local artists through the years.
Last Updated December 21, 2014