Your order will be shipped from Italy and will fly to you with Registered Airmail by Poste Italiane, that is fully trackable with tracking number, in almost any countries of the world (except to Canada and Australia, in my experience).

If you are interested in Insured Airmail, or other ways, please convo me before to pay the order.

I usually go the post office 2 or 3 times in a week.

You can find the tracking number in your Etsy orders. I always send a message with the tracking number when order is completed.

To pick up the shipment you will have to sign on delivery.
In my experience, if you are not at the destination address, a notice will be left on the day of delivery.
You will have a few days to agree on a new delivery of the shipment (each country has its own rules), after which the shipment will be returned to the sender (me) as unclaimed. The costs for a new shipment are at the buyer's expense. Returned orders can't be cancelled and refunded.

Delivery time (business days): Italy 3/5 days, Europe 5/9 days, U.S.A. 10/18 working days, Japan 10/18, Rest of the World 18/22 days.

Delivery times are indicative and sometimes not real.
It may happen that the postal service or customs hold the package even for several weeks, for reasons unknown to me. This is unfortunately out of my control, sorry!
In the event of important delays in delivery, which go beyond the 6 weeks, I will open a complaint with the Poste Italiane service and proceed with a new shipment of your order.
I apologize in advance for any inconvenience caused by delivery delays, even if they are not due to me. Thanks for your understanding!

During holiday periods, such as Christmas, delivery times will be slower, due to the intense traffic in international shipping.
Do you want to receive your purchases in time for Christmas? My advice is to place your order by mid-November.

IMPORTANT!!! Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance the shipment of your order will be slower than usual.
Rest assured I’ll keep you updated along the way as I get new information from the carrier.
If you're in hurry, or you can't be patient about the shipping time, please don't place your order in my shop.

Please note that I'm not responsible for any damage or loss of shipments.
I'm not responsible for delays due to customs.
Buyers are responsible for any customs and import taxes that may apply.

Orders are shipped to the address on file with Etsy. Anything returned to me due to an incorrect address will require new shipping charges, which is the buyer's responsibility.
I'm unable to offer refunds on missing packages due to an incorrect address.

Thank you, Silvia

FREQUENTLY ASKED QUESTIONS (FAQs)

My jewelry has not been sealed with paint or other sealant.
I use copper, brass, sterling silver and other plated metals.
All of the pertinent information for all individual pieces are listed in the description in full.
Everything is Nickel free.

Please remember to remove every jewelry piece before bathing, cleaning or sleeping.
Please keep them out of water and solvents/soaps.
My creations are very delicate and should be treated with extra care!

ALL ABOUT COPPER
Wearing copper has several important benefits.
Copper is an essential mineral for humans, and wearing copper jewelry has the benefit of slow copper absorption- perfect for proper assimilation.
It’s also been claimed that headaches, arthritis and joint pain.
Copper reacts naturally with our salty skin (which can be created whenever we sweat) or with cer­tain hand lo­tions and parfumes, and sometimes turns skin green.. it’s totally normal!
To avoid this, you can apply a polymer coating to rings to act as a barrier between skin and the metal. Nail polish is one option. Be aware you'll need to reapply the coating from time to time since it will wear away.
I'll not refund or accept a return because your finger turns green.
Keep in mind that the green staining on your skin from your copper jewelry is not permanent and can be easily washed away with soap and water!

The best way to bring back luster to any piece of jewelry is to use a jewelry polishing cloth that can be easily purchased at most jewelry stores, online, and at many drugstores.
Don't use polishing cloth on gemstones.
There are many homemade methods to clean copper, like ketchup, lemon+salt, vinegar+salt, etc... but never never never use these acids on gemstones!

ETHIOPIAN OPALS AND HOW TO CARE FOR THEM
Keep your Ethiopian Opals away from water and liquids.
Ethiopian Opals are "hydrophane", which makes them thirsty for water. If the opals come in contact with water, they will absorb it like a sponge and they may lose their fire turning yellow or brown.
Avoid liquid chemicals around your Ethiopian Opals.
Liquids like perfumes, soaps and cleaning products can stains your opals and change their colour.
Do not expose your Opals to extreme changes in temperature.
Avoid manual labour when wearing your Opals.
When wearing opal jewellery, you should remember its moderate hardness and toughness. It rates 5.5 to 6.5 on Moh's scale of hardness. This puts them below quartz (7) and emeralds (7.5 to 8) and above pearls and coral (3 to 4). This means that it is best to take off your opal rings (jewelry in general) when trying to build a bookshelf or weed your garden!
Avoid making the stone collide with other objects, because the risk is that it will scratch or even break, falling from the frame.
Personally, Ethiopian Opals are my favourite gemstones. Their beautiful flashes of fire in all colours of the rainbow makes them so magical and unique. If you take care of them properly, they can last you a lifetime and more, but it depends by you only.

Thank you, Silvia

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US, and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Silvia Bolchi, am the data controller of your personal information. If you have any questions or concerns, you may contact me at thebutterfliesshop [!at] gmail.com.