WE HAVE MOVED! For all items purchased here before please visit me at Lost & Fawned... http://www.etsy.com/shop/LostAndFawned
For more please visit my other homes:
blog /// http://lostandfawned.com/
shop /// http://www.etsy.com/shop/LostAndFawned
I track all domestic packages with shipping confirmation (for your protection and mine). If packages go missing I cannot be held responsible and are not financially responsible for them. I will do my best to assist you with a tracking number though.
Accepted payment methods
I accept paypal only at this time. Convo me if you are interested in paying a different way and we can see what we can work out.
If I don't receive payment in 24 hours I send out a friendly reminder (things happen... paypal goes wonky, people forget, etc). If I don't hear from you within a week of purchase I will begin cancellation procedures through etsy.
If you are interested in a trade please contact me via convo. I trade very rarely, but if you have something I need I may consider it. Please don't be offended or press me if I don't want to trade.
If you need something rush shipped, let me know and you can pay for a shipping upgrade.
Everything usually ships in a bubble mailer USPS first class shipping with delivery conformation to protect the buyer and the seller. I also package all jewelry orders in a cardboard box to assure it's safe arrival.
Packages shipped outside of the US cannot be tracked and therefore I am not responsible for lost packages.
Refunds and Exchanges
Exchanges: I do accept exchanges. Item must be returned to me in it's original condition with the box and tag included. I ask that the customer pays for the shipping on the returned item. Once I receive the item I will convo you with the amount of your store credit minus the cost of the original shipping.
Returns: If you are not happy with an item and simply want to return it, convo me and let me know. I ask that you ship it back to me in it's original packaging and condition and once it arrives I will refund you the cost of the item (but not the original shipping cost). I can only issue refunds via paypal and do not cut personal checks.
Damaged Merchandise: I do everything in my power to make sure your piece arrives safely, but the postal service can sometimes be unpredictable. If you receive something that is damaged, please convo me with a photo of the damaged item. At that time I will issue a refund or store credit for the cost of the item (minus the shipping).
Thank you so much for understanding and please convo me if you have other questions regarding my return and exchange policy. Thank you so much.
Additional policies and FAQs
If you would like to have a piece giftwrapped I have a separate listing for hand stitched giftbags to be purchased. See the listing for specifics.
All earrings come on a handmade tag and all jewelry comes nicely packed in a kraft gift box with cotton cushioning.