TheCityGate

The City Gate

Prattville, Alabama · 597 Sales

TheCityGate

The City Gate

Prattville, Alabama 597 Sales On Etsy since 2010

4.5 out of 5 stars
(116)

TheCityGate is taking a short break

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Kristan Jones

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Kristan Jones

Reviews

Average item review
4.5 out of 5 stars
(116)
View all 116 reviews

Shop policies

Last updated on January 1, 2013
I'm so happy that you have stopped by The City Gate! I started The City Gate after listening to all my friends say, "You should sell these!" So I thought, why not!

I am happy to do custom orders. If you don't see a fabric you like, I would be happy to find one that you do. If you don't see a design that fits your needs, I would be happy to work up a design for you.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
On ready to ship items, payment is required before shipment. On all custom orders, payment is required in full before I start construction.

**Cancellation Policy** I understand that sometimes things come up and you need to cancel your order. I am happy to refund your payment in full as long as I haven't begun to purchase supplies. Frequently, I order t-shirt blanks or purchase fabric soon after you place your order. Once these supplies have been purchased, I can only refund part of your payment. Once I have started on your order, I am no longer able to issue refunds.
Shipping
Shipping times can vary. Please check Shop Announcements for a current lead time on all items.

Your item enters our production schedule after payment is received and all details have been worked out. Not from the time we start talking about a custom item.

We ship everything via USPS Priority Mail. Our shipping labels are printed through PayPal. We will only ship to the verified address listed in PayPal. This provides us, and you, with the most protection. If an item is "Returned to Sender", and we shipped to the verified address we were provided, you will be charged an additional shipping fee to resend your item.

The City Gate is not responsible for any loss or damage once the item has been turned over for shipping. I can personally guarantee that every item left here in perfect condition. If you would like to purchase shipping insurance on your item, please let me know and I would be happy to take care of that for you.
Refunds and Exchanges
It is my desire that you be totally satisfied with anything you receive from my store. If you are not, please convo me and I will make every effort to adjust the item. However, I cannot offer refunds on personalized or custom items. I will make every effort to adjust the item for you, or if necessary, remake the item, but I cannot issue refunds on personalized/custom items.

The City Gate is not responsible for any loss or damage once the item has been turned over for shipping. I can personally guarantee that every item left here in perfect condition. If you would like to purchase shipping insurance on your item, please let me know and I would be happy to take care of that for you.