Announcement Head over to theclovenheart.com for more about me.
Head over to theclovenheart.com for more about me.
Anonymous on Nov 11, 2012
Great bracelet - beautiful shape & colors!
I am shop-owner and curator of the vintage items in The Cloven Heart. I collect things that I love for their uniqueness, usability, and beauty; I wouldn't buy something I wouldn't want for myself. I hope you enjoy sorting through these treasures as much as I have in putting them together. If you have any questions about any of the items or policies please do not hesitate to contact me by starting an Etsy conversation. Let me know what you think and check back often for new additions.
Enjoy the shop!! <3,
Accepted payment methods
- Other Method
I accept credit card payments online via Paypal in the form of Canadian dollars. You do not need to have a Paypal account to make a purchase. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way that I can.
L O C A L B U Y E R S
The Cloven Heart is located in Vancouver, BC. I would be happy to help you arrange a pick-up in the event you'd like to pay with cash and avoid shipping costs.
R E S E R V E S
I know what it's like to really want something but be strapped for cash. Please message me and I would be happy to work out a reserve period or payment plan.
G R A C E P E R I O D
If you have mistakenly opted to purchase an item but have not yet posted payment, you may let me know within 24hrs and I will reverse the transaction. If payment has already cleared, your sale is considered final. Please purchase seriously.
The Cloven Heart reserves the right to refuse a sale to anyone with a history of abusive feedback and/or malicious behaviour towards other Etsy members or someone who is abusing the shop policies.
Shipping rates seen in the listings are an estimation. If I have overcharged you by $1 or more, you will be refunded via Paypal. However, you are welcome to message me with your address prior to making your payment and I will give you an exact total.
All items are shipped via Canada Post within 3 days of your purchase. I will ship by the least expensive means possible, which usually results in the slowest delivery time. If available, your tracking number will be emailed to you after the item has been processed. Please contact me prior to purchase if you have an express shipping need.
In the event that your Paypal address and Etsy address are different, please be sure to clarify your shipping preference in the "message to seller" box during checkout to avoid a delay.
U S A
Any duties/taxes incurred will be the sole responsibility of the recipient. I have no knowledge of the actual duty fees enforced by your country. I will declare your item accurately; please don't ask me to send it as a gift. Additionally, I have no control over customs' holds and thus cannot be held responsible for such delays. Shipments to the U.S. can take up to 2-3 weeks. Please take this into consideration when making your purchase. Your item is ensured for free up to $100. Please convo me in the event you would like more value added.
I N T E R N A T I O N A L
Please feel free to convo me prior to making your purchase to get a more exact shipping cost. Any duties/taxes incurred will be the sole responsibility of the recipient. I have no knowledge of the actual duty fees enforced by your country. I will declare your item accurately; please don't ask me to send it as a gift. Additionally, I have no control over customs' holds and thus cannot be held responsible for such delays. International shipments can take up to 3-4 weeks. Please take this into consideration when making your purchase.
If you'd like shipping insurance, please convo me before paying so that I may send you an invoice with insurance charges. I can't be responsible if something is lost or damaged in the mail.
G I F T P U R C H A S E S
If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like written in the "message to seller" during checkout.
Refunds and Exchanges
Refunds cannot be made due to an improper fit. To ensure an item is a good fit, please double-check and compare the measurements provided to your own body. I also recommend measuring a similar garment in your closet; place it on a flat surface and measure straight across the bust under the arms, across the waist and approximately 8" below the waistline for the hip measurement. When you measure your body make sure to place the tape measure on the fullest part of the hips and bust. If you are unsure and have a question about the size or appearance of an item, I'd be happy to provide additional measurements or photos.
Please note that computer monitors vary in color representation; refunds cannot be given for color discrepancies.
Refunds will be given if you can provide evidence of gross misrepresentation. Shipping costs will not be refunded. If you are unhappy with your order for any reason please contact me within 24hrs of receiving your package. I will do my best to resolve the problem as quickly as possible.
E X C H A N G E S
I have put a lot of love into curating these items and i want you to love it, too. Please convo me if you are unhappy with your purchase for any reason within 24hrs of your receipt. I will accept your item if you have written 'RETURN OF GOODS' on the outer package and send it back for exchange within 5 working days from when you received it. Once I have gotten it back in it's original condition, I will issue you STORE CREDIT ONLY that will expire in 6 months. A cleaning fee from your store credit may be deducted at my discretion. This process will only be allowed once per transaction. I am not responsible for shipping or lost items; for your own protection, get a tracking number and/or insurance. Shipping fees and duties to/from The Cloven Heart cannot be refunded.
F E E D B A C K
I would greatly appreciate you leaving me feedback once you have received your package. This would let me know that you got your item in satisfactory condition. I will be happy to do the same for you.
If you are unhappy with the transaction, please inform me of the problem within 24 hours and allow me an opportunity to help resolve it before leaving negative feedback. Negative feedback will be left for non-paying and non-communicating users after 5 working days.
Additional policies and FAQs
Vintage items are described as accurately as possible and to the best of my ability. I pick treasures that I would proudly display as my own and due to their age, they will have signs of light wear/use consistent with age. All of my items are sold AS IS so please feel free to convo and ask questions before purchasing. I will get back to you at my earliest opportunity. I want you to be totally comfortable and satisfied with your experience and purchases.
O U T F I T T I N G
You may notice that many of my products include a styled outfit highlighting the item for sale. This done to help you visualize how one might wear the product with other pieces from your closet. These additional items are never included for sale within the listing. Occasionally, these additional items can be found on other product listings. If you do not see a listing for something being worn in the photos, send me a message and an offer; I'll see what I can do.
D I S C O U N T C O D E S
I would love to see pictures of you wearing or displaying your new item. Please send your images through an Etsy convo and receive a returning customer discount code. Don't forget to follow shop updates at theclovenheart.com and check out Twitter and Facebook for special promotions. Thank you!!
P R I V A C Y P O L I C Y
All content and images property of Tami Knepper for The Cloven Heart. No other party may attempt to use content or images without express permission of The Cloven Heart.