Announcement Welcome and thank you for stopping by The Couture Invitation Diva. We are a couture handmade invitation design studio located in the Old Mill Basin section of Brooklyn, New York. We specialize in creating unique and custom creations for our clients. Our motto is “You can’t rush perfection” with that said, please place your order timely to allow us amble processing time as most of our invitation designs are very detailed in nature and various components are handmade by our staff such as our bow ties, ribbon bow, fabric flowers, and more. We look forward to working with you and creating some unique for your special event.
Welcome and thank you for stopping by The Couture Invitation Diva. We are a couture handmade invitation design studio located in the Old Mill Basin section of Brooklyn, New York. We specialize in creating unique and custom creations for our clients. Our motto is “You can’t rush perfection” with that said, please place your order timely to allow us amble processing time as most of our invitation designs are very detailed in nature and various components are handmade by our staff such as our bow ties, ribbon bow, fabric flowers, and more. We look forward to working with you and creating some unique for your special event.
mellymotts on Feb 21, 2017
Carol is the absolute best! Thanks again!
Shop Hours: 9:00 AM to 6:00 PM | Monday thru Friday, excluding holidays
Saturdays 8:00 AM to 1:00 PM
Email: TheDiva1676 [!at] gmail.com
Accepted payment methods
INVITATION PROCESSING TIME(S):
Once you place your order you will receive a digital proof of your invitation within 24 - 48 hours for your review and approval. Please ensure to provide your invitation wording in the "note to seller" section of your order. If you did not provide it in the order process you could send it separately via an Etsy Conversation.
Printing and assembly: The processing time for each invitation design differs by the invitation design,details and/or embellishments and quantity ordered. Please review the invitation listing for the specific processing and ready to ship times. You could also contact us for a specific turnaround time prior to placing your order.
NEW YORK STATE SALES TAX
An 8.875% sales tax will be applied to all orders shipped to a New York State address.
In the event you need to cancel an order once the invitation proof has been completed (Please note that proofs are typically completed within 24 hours of the order) you will receive a partial refund as we will deduct a $25 fee or 15% of the order total whichever is greater.
The $100 deposit for custom handmade wedding stationery design is Non-Refundable once we have designed your proof(s). You can still cancel your order at that point; however, the $100 deposit cannot be refunded.
All orders are shipped via Priority Mail through the U.S. Postal Service which arrives quickly within 1 - 3 days, including Saturday delivery. Please note that all shipments are insured and requires a signature for delivery.
EXPRESS MAIL AND OVERNIGHT SHIPPING OPTIONS:
Express mail and overnight options are available at an additional cost. Please convo us with your request.
INTERNATIONAL SHIPPING (outside of the USA):
We ship all international packages via International Priority Mail via USPS. The shipping estimate for International Priority Mail is 6-10 days. This is not a guarantee, but an estimate, and DOES NOT include time spent in customs. We are not responsible for any shipping delays due to customs.
Depending on the country, packages may stay in customs for several weeks or more. Please look into the customs and import policies of your country before placing your order. We recommend international customers order at least 6 months in advance of your event. Please note that all shipments are insured and requires a signature for delivery.
DUTIES AND TAXES ON INTERNATIONAL ORDERS:
Some countries charge tax and duties on international shipments. As the buyer, you are responsible for all taxes, duties and other charges your home country may require. Please look into the policies of your home country before placing your order.
This calculator may help you estimate the taxes/duties on your order, however it is best to check with customs in your country: http://www.dutycalculator.com/
RUSH SHIPMENT FOR INTERNATIONAL ORDERS:
We do offer USPS Express mail which has a 3-5 day shipping time, not including customs. If you are in a rush, please let us know and we can use this expedited shipping service at an additional cost. We can also ship UPS 2-day or overnight, but please note that there may be additional fees (i.e. brokerage fees) upon delivery, so be sure to research this option before requesting it. Again, customs delays using any rush service are out of our control (as well as the delivery company's control) and we cannot assume responsibility. The best way to avoid issues when shipping internationally is to always plan ahead and order at the very least 6 months in advance of your event.
Refunds and Exchanges
Due to the custom nature of our invitations and/or products returns and exchanges are not accepted.
We are not responsible for misspellings in approved proofs, so be sure to check your proofs over very carefully for spellings, punctuation, capitalization and grammatical errors. It may also help to have someone else (a fresh pair of eyes) review it as well as they may find something that you may have missed.
Returns based on color are not accepted. All computer monitors are different, so your printed stationery may differ slightly or may not match exactly what you see on your monitor. Your printed invitations will be close to the colors shown on the printed invitation card, but due to the custom nature of printing, these colors can vary and may not match perfectly. A cardstock swatch is available to you free of charge upon your order placement. We quality check each individual invitation in your order to ensure it is flawless and fabulous and will be pleasing to you and your guest. Every order is personally approved by The Diva prior to shipping; however, in the event there is an issue with your order please contact The Diva directly at 347.432.0858 as soon as possible and she will happily rectify the situation.
Additional policies and FAQs
A $100 deposit is required for custom wedding and/or special event stationery orders. This deposit is required for your initial three set of proofs and will apply to your order total. Once we have begun designing your proof(s) the deposit cannot be refunded.
Your order includes 3 rounds of PDF proofs. The first round of proofs will be emailed to you after you have submitted your wording. You may request changes two additional times, resulting in two additional sets of proofs. Each set of proofs after the initial 3 sets will incur a $25 fee.
What's included in the proofing process?
• Personalization of your wording
• Color changes
What is NOT included in the proofing process?
• Font changes ($25 fee, if font changes are permissible on the invitation design. Some invitations, where the design is based around the font cannot be altered)
• Major layout redesign/changes ($25 fee)
Full payment of your order is required prior to printing. Therefore if you owe a balance on your order it is due once we receive your approval of your custom invitation design. Once we receive your approval a reserved listing will be placed on our Etsy site for you for the balance of your order. Once it is purchased the production process of your order will begin. Please note that orders cannot be cancelled once printing has begun.