TheCraftySplinter

If you purchase a custom wood sign, a proof (or several) will be sent to you within 5 business days after your order is place. It is your responsibility to respond to this email as soon as possible. Often, a second reminder email is sent, but not always. Generally, I allow up to 7 business days after I sent you the proof to respond with your approval. If I have not been able to reach you within 7 business days after I sent the proof, I will I'll proceed with the proof "as is" and use artists discretion moving forward. This is called Approved by Default. This includes choosing the design I feel works best. Once I've started painting, changes can no longer be made. If a order is marked Approved by Default it is not eligible for any re

All custom message signs listed are truly 100% hand painted or hand lettered with a paint brush.

Yes! I offer limited amount of rush orders each month. This usually takes 1-3 weeks off processing time. Please message me first before purchasing to make sure I can accommodate your request. Rush shipping is $20-35 and you must provide an email so I can request payment via PayPal. You do not need a PayPal account to pay.

The #1 question I get is "when will my order ship?". Please check your order receipt for an estimated delivery date. All custom wood signs and standard designs are "made to order items" and can ship anytime during the estimated shipping time frame. My signs always ship on time. I recommend you sign up for production updates.

Make sure your shipping address is correct before ordering! I only have what I'm given. It is the buyer’s responsibility to ensure the shipping address provided is correct. This includes contacting the carrier after your item is shipped.

Delays do happen with carriers in transit. Tracking information does not always update in a timely manner, especially during the holiday seasons.

Please review the item description for word limit. Additional words are $0.75 each and billed extra.

Find a custom wood sign in my shop you love. Read the description and make sure it works for you. Check the processing times. Order your sign and include information for your custom message in the notes!

Of COURSE! Join my VIP list and receive a 15% off coupon as soon as you join!

https://www.thecraftysplinter.com/enews

I promise MORE coupons in the future, and I also promise not to email you too often. Maybe once or twice a month...IF I'm that organized :)

Yes! If you join my VIP list, you'll receive status updates on the progress of your order:

1) When it's started
2) When it's ready to ship.
3) When it's shipped (Etsy will notify you).

Just join my VIP list here: https://www.thecraftysplinter.com/enews

I can very likely accommodate your requests, no matter how big or small! Just sent me a message and we'll have a great time working out some deets.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or give refunds for custom wood signs unless they contain an error on my part. Exchanges/Returns are for damaged items only. Differences in wood grain, distressing patterns or stain variations are not acceptable reasons for a return.

Most damaged signs are eligible for full replacement as long as you contact me within 3 days of delivery.

In the rare case of a full refund (damaged signs are replaced asap), signs must be returned before a refund is issued. Shipping is not included in the refund.
Buyer pays return shipping.