TheCrazySmile

RETURNS AND REFUND

Please take a good look at the pictures of the product you order. I try to make them show the product as natural and realistic as possible. I cannot prevent that colors will look different on different devices. If you have doubts or questions atfer reading the product description please contact me for additional info or photo's.

Products with a price below Euro 20,- are not returnable.

For products above Euro 20,- please contact me if the product does not meet your expectations upon arrival within 7 days following delivery for return authorization and instructions.

Products must be sent back in unused and undamaged condition with the original packaging. All returns must be made within 5 days of authorization. The item is the responsibility of the buyer until I receive it.

Your original postage costs will not be refundable, unless the item you received was sent in error (e.g. I sent wrong item).

I will refund your money, or exchange it for another item, once your package is received in good condition.


LOST OR DAMAGED:
I pack my items very carefully. Standerd shipping is not insured, so there is no refund by damage or loss. Please do contact me if something like that has happened.

PAYMENT:

PAYPAL:
You can pay with your credit card via Paypal

BANKTRANFERS:
Only if you live in the European Union you can pay per Banktransfer. If you want to make use of this kind of payment please contact me per e-mail (jimdonline@hotmail.com) before ordering.

Items are shipped after payment is received.

STOCK & ordering more than one item of the same kind:
The number of items listed per product is the number I can ship within 2 working days after payment is received. Some items I will be able to recreate and some are one off. Please contact me (jimdonline@hotmail.com) if you want more items of the same product before ordering.

PACKAGING:
All orders are hand packed with care and attention. The small products I ship in a padded envelope. Depending on size and preference of the buyer they will be sent as package are with regular mail. Larger products are shipped as a package.

SHIPPING:
All items are shipped priority, uninsured, unregistered. By damage or loss the terms of refund and exchange are not applicable. Depending on size and preference of the buyer they will be sent as package are with regular mail.

If you want to your item to be shipped with insured post with a trackingnumber,
please contact me about the extra costs.


TYPICAL SHIPPING TIMES:
European Countries 2-4 days : e.g. Germany, France, Belgium, United Kingdom

Outside Europe 4-10 days: e.g USA and Canada 6-8 working days

NOTE for USA buyers : sometimes it takes 2-3 weeks, due to custom security checks!

Please keep in mind, buyers will be responsible for any customs duties or fees.

All products I sell are handmade. This adds character to products. I trust that my pictures manage expectations well. Please do not forget that colors of the products seen on digital devices can work out slightly different than the real thing.