TheCreativeAxolot

This privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or use my services through Etsy.com or its related sites and services.

This privacy policy does not apply to the practices of third parties that I do not own or control, including Etsy and any third-party services you access through Etsy. You can consult Etsy’s privacy policy to learn more about their privacy practices.

1. Personal information I collect.
To fulfill your order, you must provide me with certain information that you have already authorized Etsy to share with me. This information includes your name, email address, postal address, payment details, and the details of the product you ordered. You may also provide me with additional personal information (for a custom order, for example) if you contact me directly.

2. Why I need your information and how I use it.
I rely on certain legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfill your order, settle a dispute, or provide customer support; when you have provided your consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purposes of my legitimate interests, if those interests are not overridden by your rights or interests, such as: 1) providing and improving my services. I use your information to provide the services you have requested and in my legitimate interest to improve my services; and 2) complying with the Etsy Seller Policy and Terms of Use. I use your information as necessary to fulfill my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure.
Information about my customers is important to my business. I only share your personal information for very specific reasons and circumstances, such as:

Etsy. I share information with Etsy as necessary to provide my services and comply with the obligations set forth in Etsy’s Seller Policy and Terms of Use.
I will share your personal information, but only to the extent necessary to perform these services.
Business changes. If I sell or merge my business, I may disclose your information as part of that transaction only to the extent permitted by law.
Compliance with the law. I may collect, use, retain, and share your information if I have a good-faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce my contracts, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security issues, or technical issues; or (d) protect the rights, property, and safety of my customers and others.

4. Data retention.
I retain your personal information only for as long as is strictly necessary to provide you with my services and as described in the privacy policy. However, I may also need to retain this information to comply with my legal and regulatory obligations, resolve disputes, and enforce my contracts. Generally, I keep your data for the following period: 4 years.
5. Transfers of personal information outside the EU.

I may store and process your information using third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with data protection and government surveillance laws that differ from those of your jurisdiction. If I transfer information about you outside the EU, I rely on the Privacy Shield framework as the legal basis for the process, as Google Cloud is certified under it.

6. Your rights.
If you reside in certain territories, including the EU, you have a number of rights regarding your personal information. While some of these rights apply generally, others apply only in specific cases. I describe these rights below:

Access.
You have the right to access and receive a copy of the personal information I hold about you. To do so, please contact me as indicated below.

Change, restrict, delete.
You may also have the right to change or delete your personal information, as well as to restrict my use of it. Except in exceptional circumstances (such as my obligation to store data for legal reasons), I will generally delete your personal information if you request it.

Objections.
You may object to my processing of some of your information based on my legitimate interests and to the sending of marketing messages after you have provided your express consent to receive them. In such cases, I will delete your personal information unless I have compelling legitimate grounds to continue using that information or if it is necessary for legal reasons.

Complaints. If you reside in the EU and wish to raise concerns about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the relevant local data protection authority.

Contact
For the purposes of EU data protection law, I (Ricardo Olmedo, owner of the shop "The Creative Axolot") am the data controller of your personal information. If you have questions, you can contact me at the address the.creative.axolot@gmail.com.

*If a customer contacts you to access, correct, or delete personal information held by Etsy, you can contact Etsy by visiting Etsy.com/help for assistance or ask the customer to submit their request directly to Etsy.