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... 4 FAQ ON JENNY'S STORE ...
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T H E - C R O W N - P R I N T S
---------- by Jenny Kun ----------
Portsmouth, New Hampshire
---------------- USA ----------------

Hi! 👋 Thanks for stopping by! I'm Jenny, and this shop, The Crown Prints, is my one-woman-show. I hope you enjoy browsing my joyful, eclectic "oeuvre" (💅 love that word!) of art. Below you'll find some useful information regarding DIY printable art, getting my work printed and shipped to you, and more. 💕 If I haven't answered your question below, feel free to send me a convo. 💌 I try to answer pre-sales questions in a timely manner, but when I'm not working on this shop, I'm a mom to two elementary-school kids so things can get pretty hectic around here 🎉. However, I strive to respond to all after-sales questions within 24 hours.


---- H O W - I T - W O R K S ----

Digital Downloads on Etsy:
https://www.etsy.com/help/article/3949

Printing your printable art from The Crown Prints:
https://www.etsy.com/shop/thecrownprints#more-section


---- P R I N T - & - S H I P ? ----

Don't feel like printing yourself? No problem:
https://www.etsy.com/shop/thecrownprints?section_id=17686511

... and my popular baby animals as shipped prints: https://www.etsy.com/shop/TheCrownPrints?section_id=22503824


---- C U S T O M - W O R K ----

At this time, I'm unable to take on any custom design work (as much as I’d love to!). Modifications may be granted on a case-by-case basis.


---- W H E R E - A R E - M Y - F I L E S ? ----

"I purchased printable art. Where are my files?"

Your files are ** automatically ** available after your payment is processed at http://www.etsy.com/your/purchases.

If you purchased with the Guest Checkout feature on Etsy, you should receive an email containing your download information. Please check your spam/junk folders if this email has not yet been received. If you use Gmail, also check your Social and Promotions tabs. Please get in touch if you can’t locate your files so I can make sure you receive your art. :)

Please note that files are not available to be downloaded using the Etsy app on mobile devices. However, if you open http://www.etsy.com/your/purchases in your device's browser, you'll be able to download them. :)


---- D O - F I L E S - E X P I R E ? ----

"Is there a time limit on my files being available? Will the links to download expire?"

Your download links will not expire. If you should ever find that they’re missing, please get in touch and I’ll get them to you ASAP. Print as often as you like, too, as long as it's for personal use! :)


---- O T H E R - S I Z E S ? ----

"The printable listing I purchased listed a bunch of sizes, and I can’t find them.
"

Please check your purchased files for a PDF file at http://www.etsy.com/your/purchases. That PDF file contains a link to download all other sizes on Dropbox. You do not need a Dropbox account to download your files.


---- C O L O R I Z E - B & W ----

"I purchased a black & white printable design. How do I colorize it?"


After downloading from Etsy, simply upload to my online tool: http://www.crownprintscolor.com / password: crownprints5716


---- F R A M E - I N F O ----

Some framing advice and frame resources:

Understanding print, frame and mat/mount sizes:
https://www.framedestination.com/blog/picture-frames/picture-frame-dimensions-explained

Styling with frames (Emily Henderson):
https://stylebyemilyhenderson.com/blog/gallery-walls-with-etsy-and-framebridge

How to hang wall art (Ballard Designs):
https://www.ballarddesigns.com/howtodecorate/2012/02/how-to-hang-wall-decor-101-2/

Sources for inexpensive frames (Apartment Therapy):
https://www.apartmenttherapy.com/best-sources-for-cheap-frames-37814

Affordable frames (NY Mag):
http://nymag.com/strategist/article/best-affordable-wall-art-frames.html


---- C O M M E R C I A L ----

At this time, I am not licensing or selling my work wholesale. If you’d like to be notified when my plans change, please feel free to send me a message. :) All designs are for personal use only.


---- I M P O R T A N T -----

All designs - artwork and product images - are the intellectual property of The Crown Prints LLC / Jenny Kun, and may not be used for commercial purposes, sold, or shared.


---- C O U P O N - C O D E S ----

** Current sale: automatically receive 30% off 3 or more full-price printables and prints **
👉 PRINTS - Receive 30% off your purchase of 3 or more SHIPPED PRINTS
👉 MOREPRINTS - Receive 40% off your purchase of 6 or more SHIPPED PRINTS


---- P R I N T I N G - I N F O ----

📌 What kind of paper do you recommend for printing?
Heavyweight, matte photo paper or smooth card stock works great for all of my printables. You can find quality paper at office supply stores and big box stores like Target. If you prefer a semi-gloss or glossy look, glossy photo paper will work well with my photographic printables.

Be sure to disable automatic color correction in your print settings. If you're using a professional print service, please instruct them not to apply color correction. This is particularly important with my animal prints on white backgrounds.

📌 Where can I download my purchased files?
Instant delivery! Your purchased files are available automatically once payment has cleared at http://www.etsy.com/your/purchases. If you need another size or are having issues downloading, please send me a convo and I'll help ASAP.

If you checked out as a guest, you'll receive an automated email from Etsy containing your download links. Please check your spam/junk folder if you can't find this email - and please send me a conv if you're still unable to locate it 💕

Please note that the Etsy app on your mobile or tablet devices does not allow download functionality. You can still download your files to your device, though, by opening up your Etsy account in your device's internet BROWSER and navigating to You > Purchase and Reviews.

📌 How do I colorize my black and white printables?
Simply download your purchased files, then upload your chosen size(s) to my exclusive online color tool: http://www.crownprintscolor.com. A password allowing upload access can be found in the "note from seller" section for your order on your Etsy purchase page - http://www.etsy.com/your/purchases.

📌 Where did you get your natural wood frames in the baby animal listings?
These frames are from West Elm - the "Thin Wood Gallery" frames in bamboo finish. The frame size pictured in my individual animal listings is 13.5"x16.5" with an 8x10 opening.

📌 How do I print at Staples stores? (U.S. and Canada customers)
I've had success with quality printing at Staples, where you can get very inexpensive same day prints if ordering before 2 PM (with a small rush fee). For 4x6, 5x7 or 8x10 prints, select their "copy and print services - color" option. Select the 110lb. white cover/card stock option for best results. The current price (in USD) as of March 31, 2017 is just 67 cents per print.

To print larger sizes, select the Same Day poster option. Their available sizes are rather limited - 12x18", 18x24" and 24x36". What's nice is that you have some paper options - I recommend going with their super heavyweight 140 lb. matte finish option, or the semi-gloss 140 lb. medium sheen option.

📌 How do I print at FedEx Kinko's stores? (U.S. and Canada customers)
To print 8x10 files at FedEx Kinko's, upload your file using the utility on their website. Once uploaded, you may receive a message stating "this file contains a non-standard print size," so you'll want to click the "review options" button. Select "Letter - 8.5x11" for your print size. This will enlarge the 8x10 image slightly since FedEx automatically scales to fill the page. Then, continue on to your print options. The only thing you have to do here is select your paper. Under "Paper Selection," choose "Card and Cover Stocks" and then "Ultra Bright White (Card)" for best results.

To print 11x14" files, select "Tabloid - 11x17" for the print size and 80lb. laser for the paper selection.

Poster sizes are 16x20, 18x24, 22x28 & 24x36.

📌 How do I print at Walgreen's stores? (U.S. customers)
Walgreens is my favorite location for same-day pickup of prints/posters in 11x14, 12x18, 16x20, 20x30 and 24x36 sizes. Their paper texture for posters is a nice satin - not quite matte, but not slippery smooth/gloss either. Walgreens often has coupons for photo printing, so check the site before purchasing online. My local Walgreens here in New Hampshire has my posters ready within 30 minutes of ordering! Their 8x10 prints also look great, though the only paper option is glossy paper for same-day pickup.

📌 How do I print at Costco?
The two main things to remember with Costco photo printing is 1.) Select "lustre" INSTEAD of "glossy" for paper texture, and 2.) Do NOT check the "autocorrect" box when presented. The autocorrect option must remain OFF for the best results.

📌 I see so many other baby animal prints on Etsy. What makes yours different?
Etsy is a great place to find a variety of high quality art. It's also a highly competitive marketplace. I'm proud that my baby animals are not stock photos straight out of major stock repositories, but my own lovingly created photo illustrations of beloved animals, each with unique features and expressions. Many hours of painstaking work go into creating each original animal, and it shows.

I guarantee high-resolution, quality print results, and my abundant reviews are a reflection of my dedication to quality. 💕 - Jenny

📌 Where else can I print my files? Can I print on canvas?
You're welcome to print your files at any service of your choice! Any photo printing service will work - all of my files are RGB high-resolution files, just like the photos on your phone or camera. :) One of the great things about purchasing printables is that you can print on any material you choose, such as matte or glossy paper, card stock, canvas, wood, metal, etc.



* Visit my new shop, XOjenny! https://www.etsy.com/shop/xojennyshop *