TheCryptOfCuriositie

I do not accept refunds or exchanges.
All Sales are final once the payment has come through.

Please message me with your order number if there are any problems with your order once you receive it.

All orders are final once payment is received. I do not accept cancellations once orders have been made unless in an absolute emergency so please be sure that you are 100% sure about your order before placing. Please message me if you have any problems with your order.

All UK orders will be sent out as SECOND CLASS signed for postage after payment has cleared and your order is completed. I only post once per week on a Wednesday morning during the pandemic. Please take this into consideration if ordering gifts and order within plenty of time.

International orders will be sent out as a standard package with proof of postage only and no tracking number. There is now an option when checking out to choose international tracked mail. This option comes with a tracking number. I cannot offer tracked shipping as standard outside of the UK as it costs 3 times as much as standard international mail. Please consider upgrading to tracked if you live outside of the UK so you will receive a tracking number.
(I will not be held accountable for any customs charges for overseas orders. This is also true for EU customers now too after brexit, please check your countries customs information)

PLEASE NOTE THE STORE IS UK BASED, ANY INTERNATIONAL ORDERS WILL TAKE LONGER TO ARRIVE WITH YOU. THIS CAN BE UP TO 1-8 WEEKS. PLEASE WAIT UNTIL 6 WEEKS HAS PASSED BEFORE CONTACTING ME ABOUT YOUR ORDER AS IT COULD STILL ARRIVE AFTER THIS. I HAVE NO CONTROL OVER POSTAGE AND CUSTOMS TIMES AND DELAYS ONCE I LEAVE YOUR ORDER AT THE POST OFFICE.

❗❗PLEASE IGNORE THE ESTIMATED DELIVERY DATE GIVEN BY ETSY IF YOU ARE INTERNATIONAL, THESE ARE VERY MISLEADING AS THEY DO NOT INVOLVE ANY CUSTOMS DELAYS ETC. INTERNATIONAL ORDERS CAN TAKE ANYTHING FROM 1-8 WEEKS TO ARRIVE❗❗

ALL ORDERS WILL BE SENT TO THE ADDRESS STATED ON YOUR ETSY ORDER. PLEASE MAKE SURE YOUR ADDRESS DETAILS ARE UP TO DATE ON YOUR ETSY ACCOUNT BEFORE ORDERING, I CANNOT BE HELD ACCOUNTABLE FOR THIS MISTAKE. I WILL NOT OFFER REFUNDS OR REPLACEMENTS FOR THIS.

I WILL NOT BE HELD ACCOUNTABLE FOR ANY MISTAKES MADE BY THE CUSTOMER WHICH MEANS THEY DO NOT RECEIVE THEIR ORDER. E.G - MOVING HOUSE AFTER PLACING AN ORDER ETC.

PLEASE NOTE ALL OF MY JEWELLERY IS COSTUME JEWELLERY MADE FROM PLATED ALLOY METALS. I DO BUY LEAD AND NICKEL FREE LISTED SUPPLIES BUT I CANNOT GUARANTEE NONE REACTION PIECES. I USE THE BEST SUPPLIES I CAN FIND FOR THE SMALL PRICES I CHARGE.

*Please also note* - I try my very best to reply to messages within 3 days of receiving them (I usually am able to reply within 1-2 days) but as I am only a one woman business this can sometimes take up to a week at busier times.

I deal with all messages and enquiries in the order that I receive them so if I have a small backlog when you message it may take me a few days to a week to reply. Please do not keep sending extra messages if I don't reply straight away, this clogs up my inbox and causes even more delays ❤

Thankyou.