TheCrystalSlipper's Shop Announcement

A boutique of beautiful, hand embellished, bridal shoes, wedding shoes, special occasion shoes, accessories, custom TOMS and more. Custom orders available.


Most shoes are available in USA whole and half sizes 5-12. Several shoes are available in wide and extra wide sizes.

Very excited to introduce my new and completely original wedding Toms line.
Also excited to offer free shipping within the USA, on my new accessories line!

ALL SHOES PURCHASED FROM THE "READY TO SHIP/SALE" SECTION ARE A FINAL SALE.
All of these shoes are on a very short lead time and usually ship out within 3-5 days. I do not have additional sizes or colors for any of these shoes.

Unfortunately, I don't dye shoes that I don't already have in my shop. I have found there is too much fabric variation between brands and hate to risk dyeing shoes I am not familiar with. You are welcome to purchase shoes from another location and send them to me for embellishment. Please feel free to message me for details. Thanks.

****All heel heights are measured from the the extreme front bottom of the heel to the sole of the shoe.

Very Important; Please read before purchasing.

*Timeline - What to Expect

1 - Pick out your perfect shoes and accessories for your fairy tale wedding
2 - Place Order
3 - Four weeks of fairy dust and the stuff dreams are made of goes into magically creating your perfect items
4 - A noble steed/preferred package delivery service gently places your item into your hands for your delight
5 - Bedazzle prince charming, friends, family, and loyal subjects

That more or less covers the order of events, keep reading for some details on timing...

Custom orders will take at least 8 weeks (but it is worth it!) Shoe completion dates are based on a first come first served date.

Please allow an additional 1 week for shipping within the USA.

Need shoes sooner than the estimated lead time? It is best to contact me for rush order options AND wait to order until you receive a reply. Rush Orders generally incur and additional $50 rush order fee.

Please do not purchase your shoes without waiting to hear a response. Failure to do so may result in a cancellation of your order and a 25% material restocking feel.

Orders shipped to North Carolina Residents will be charged sales tax.
All others will not be charged sales tax.


****Sizing Concerns****

If you receive your shoes and they are too large and slip in the heel, we encourage you first to try a back of the heel cushion or a ball of the foot pad to reduce the slipping; these can be found at most department stores.

Also please check out our sizing help page before purchasing.

http://www.fairytaleshoes.com/content/sizing-chart



****Shipping***

I strive to provide shipping options that are both affordable and reliable. Shipping can be provided through UPS, FedEx, or USPS. I recognize that UPS and FedEx can be more expensive, but find that they are more reliable and convenient for my customers when it comes to tracking deliveries, filing insurance claims, and home or apartment delivery.

I encourage all customers to purchase insurance on their orders. If packages do not arrive or arrive damaged, there is nothing that can be done about it unless you purchase insurance.

Expedited shipping can be arranged for rush orders; however this increases shipping costs.

INTERNATIONAL SHIPPING:
Occasionally, when shipping items internationally, an item will get flagged by the receiving country's Customs Department. I have no control over this and I am not responsible for extra charges incurred due to such flagging. This is the responsibility of the buyer. Prices advertised in my shop DO NOT include duty or VAT that may be charged by your country's customs department. If charges are incurred, your country's customs department will expect you to pay this prior to delivering your item.

The cost for shipping shoes internationally is $50 and is normally sent via United States Postal Service Priority Shipping (USPS Priority).

Due to each countries customs, international shipping time varies. After shoes are shipped you most likely will receive your order within 6-10 business days. Shoes for international shipments, will be sent USPS Priority. USPS Priority includes a tracking number and offers the option to purchase insurance for an additional charge.

All other accessories will be sent Economy mail. Economy mail can take 6-20 business days to arrive. If you would like to pay extra to have your other accessories shipped priority that option is available upon request.

Here is a helpful link for calculating VAT; however I cannot confirm its accuracy. Please check with your country's customs office if you have questions about taxes or import duties.
www.dutycalculator.com/

Please contact me if you have any additional questions.

****Exchanges****

If you choose to purchase shoes from The Crystal Slipper you are agreeing to our shop policies and the estimated completion time line.

ALL SHOES PURCHASED FROM THE "SALE" SECTION ARE A FINAL SALE.

Please understand that each shoe is custom made for each bride by me (Victoria) and not mass produced. Although my shoes and accessories are custom items for USA orders only, I do offer exchanges for other items in my store at no additional charge. All international sales are a final sale.

I offer free exchanges in order to make every customer happy, but I do need all items being exchanged to have zero wear on them. Please, please, only walk on carpet when trying shoes on to avoid scuffing and otherwise damaging them before you are sure they are perfect for you.

Be aware that I will need at least 4 weeks before your event date to guarantee that I can get an exchange item to you on time. If you need the shoes or accessories for an event less than 4 weeks away, I will do my best, but I can not promise that I can get the new item to you in time....so order early :)

Please read and abide by the shipping dates listed for each item. I want every customer to receive their item in perfect condition with perfect timing, but unfortunately I can not be responsible for shipping an item to you by a deadline that is before my estimated ship dates listed on each listing.

***Damaged items***

In the event of damages or losses, let me know immediately and I will file an insurance claim (if additional insurance is purchased) seeking reimbursement for the value of your item. I will do everything I can to get you a replacement as quickly as possible. Regular shipping within the USA is usually shipped via Fedex. FedEx provides a $100 insurance claim policy for all items.

If for any reason you are unhappy with your shoes or experience, please contact me with your concerns. I will gladly review and consider your requests. It is my absolute wish to provide each customer with a wonderful experience and shoes and accessories she loves and feels beautiful in.


****Custom Order Guarantee*******

Custom orders are categorized as designs that are completely different from current designs as well as current designs that are transferred onto an alternate base shoe in my shop. ie you love the Flora heel design but you want it placed on a flat instead.

Custom shoes usually range from $200-$890.

Pre-existing designs in my shop in a different color do NOT fall into the Custom Order category.

**For custom orders only. A 50% non refundable deposit is required before I start working on a custom order. After I have completed your shoes/clutch and before I ship out your item, I will send you several pictures of the completed product. After seeing and loving the final product, the rest of the payment will be due. (What if you don't love it? See the next section below). The item must be paid in full before I am able to ship it out.

**What If I see the final product pictures and have some concerns?
No problem, I am happy to tweak anything that needs tweaking. Please keep in mind that if you want certain things added to the shoes, the final price will reflect those changes.

If after seeing pictures of final tweaking, you are still unhappy with your custom order then the 50% deposit you originally paid can be used to purchase any other item in my shop.

The above Custom Order Guarantee only applies to custom orders and does not apply to ready-to-make/ship designs in my shop.


*****SHOE COLOR CONCERNS*****
Colors may vary slightly due to variations in computer monitor display settings.

Be sure to keep your shoes nice and dry. Dyeable satin shoes are not colorfast; with the first few wears of your new shoes, you may experience some color rubbing on your foot. With dark colors in particular this is normal. Soap and water can be used to remove any color rubbing on your foot.



Additional Policies and FAQs

Due to the nature of the crystals and because each crystal is applied by hand, it is possible that you will lose some crystals with each wear. The shoes should be treated as a worn work of art. I will include an extra bag of crystals in each pair of shoes just in case some do pop off. It is not difficult to reapply crystals with a touch of super glue.

Please note that due to shoe size differences; applique and crystal placement may vary slightly from the image displayed. Also, colors may vary slightly due to variations in computer monitor display settings. Most shoes are available in USA sizes 5-12, some shoes may not be available in half sizes. Several shoes are available in wide sizes, wide availability will be included on each product listing.

This shop accepts Etsy Gift Cards.

TheCrystalSlipper's Sold Items