*PROBLEMS?*
Please don't hesitate to contact me with any issues you are having, Remember items have a long way to travel around the world. Weather, Customs and postal errors can cause delays. Just contact me I will do my best to get back you in the most timely method.

*RETURN POLICY*
Custom personalized items are non-returnable.

Other items:
Of course I want you to love your item, but in the event you need to return your purchase Pleases contact me within 7 days of delivery of your items, All non personalized items must be returned (physically mailed) within 7 days from contact date. Items must be returned in NEW, UNUSED condition. Simply contact me to let me know you intend to return the item. Shipping charges are non-refundable, return postage is the responsibly of you the customer unless incorrect or damaged item was received, contact me for further info. Refunds will be issued through Paypal or Direct checkout only (determined by your method of payment) for items returned minus shipping charges given after product has been returned and item is received. Custom or custom printed items are non-returnable.

In the case of damaged items please contact me regarding returns and method of return/exchange as this is dealt with on a case by case basis is determined by extent of damage, use and purchase date. If you've received your item Damaged due to shipping, 1 to 2 photos of damage is required for my records in order to refund or replacement (again this is determined on a case by case basis) if a full refund is deemed appropriate all funds will be issued through Paypal or Direct checkout only (dependent on method of payment). I am not responsible for damage due to misuse of item or airport, travel damage. Airlines can be quite hard on luggage.

*INCORRECT SHIPPING ADDRESSES*:
I do not offer refunds or free replacements for orders with an incorrect address provided. Please verify your address at checkout! As there is no way for me to know you have moved, changed or input the incorrect address. I have no access to any billing information other than what you have provided me at your checkout. If you notice the error after your order is placed please contact me ASAP and I would be happy to make the correction.

*PAYMENT*
I currently accept Paypal and Etsy Direct Checkout. If you are having issues paying please contact me. PayPal E-checks and Direct Checkout payments must clear before an item is shipped.

All my items are shipped in Brand New Rigid mailers or bubble mailers or Boxes dependent on items weight, size and to prevent damage unless otherwise requested. Shipping costs include first class USPS shipping AND handling. Handling fees include, packaging, postage, labels, gas and mileage needed to get your item to you, Combined shipping cost reflect postage and handling fees for all items ordered, All orders will be shipped to the address YOU provide through the Etsy System. Please be sure this address is correct! If you are having issues please conv me with the details and I will do my best to meet your needs. Items may be upgraded to priority if shipping costs and package sizes determines it.


*INCORRECT SHIPPING ADDRESSES*:
I do not offer refunds or free replacements for orders with an incorrect shipping or personalization addresses provided. Please verify your address at checkout! There is no way for me to know you have moved, changed or input the incorrect address. I have no access to any billing information or shipment addresses other than what you have provided me at your checkout. If you notice the error after your order is placed please contact me ASAP and I would be happy to make the correction.

If an incorrect shipping address is provided with your order and you're item has already shipped please contact me, just note the item must be returned in order for reshipment, once an item is returned you have the option to cancel your order less original shipping chargers or have your item reshipped to the correct address, Additional shipping charges will apply to send your order again.

*SHIPPING TIMES*
Once your item ships Typical, but not guaranteed, delivery times are

DOMESTIC CONTINENTAL US:
First class: 2-7 BUSINESS days - This may be extended due to holiday traffic or WEATHER/Security delays
Priority Mail: 2-4 BUSINESS days, please not this is not a guaranteed delivery date but Priority mail does typically arrive sooner than first class mailings.

INTERNATIONAL: 12- 14 BUSINESS up to 4-8 WEEKS- this is just an estimate. if you cannot wait this long or LONGER please let me know and I can cancel your order ASAP I have no control over this*- orders can be delayed due to customs and the increased security in the US and other countries, Packages can in some RARE cases items can take up to 8 weeks or more to arrive at their destination depending on your location and countries customs processes and seasonal mail INTERNATIONAL CUSTOMERS - FIRST CLASS/AIR MAIL SHIPPING DOES NOT INCLUDE TRACKING, If you would like a shipping upgrade please contact me for details.

*INTERNATIONAL ORDERS:
** PLEASE KNOW YOUR COUNTRIES CUSTOM RESTRICTIONS PRIOR TO PURCHASING ITEMS, MANY ITEMS ARE NOT ALLOWED FOR EXPORT IN SPECIFIC COUNTRIES. Please check out http://pe.usps.gov/text/Imm/immctry.htm if you are unsure

International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

LOCATIONS WITH THE LONGEST TRANSIT TIMES INCLUDE:
RUSSIA, ITALY, GERMANY, MIDDLE EASTERN COUNTRIES,POLAND, SOME PARTS OF MEXICO AND SOUTH AMERICA. I'm sorry but this is beyond my control and has primarily to do with your customs and mail systems.

*CUSTOMS Forms:
I will not edit or alter customs forms, prices or information as this causes me the seller to be liable. An invoice (as required) will also be included in the order. Please be aware and know your countries VAT tax import limits

*LEGAL JUNK*
The Curious Case shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on this product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any luggage, electronic device or personal property inside or outside of the product.

*WHOLESALE/DISCOUNTS INFO*
Currently I'm not offering wholesale listings. I am sorry about that, if this changes in the future I will be sure to update my wholesale information. However I do offer small discounts starting at 10 tags or more. Please contact me for details

*CUSTOM ORDERS*
All custom/personalized orders require full payment up front, contact me and I'll make you a reserved listing for your item. If you have any questions just message me! :) I'm sorry but I cannot take returns on customized items.

RUSH ORDER REQUESTS: Each and every item in my store is made to order unless stated "ready to ship" Please note I take rush orders on a case by case basis. Production times will still apply. Please contact me prior to ordering to see if the production of your item can be expedited. Selection of faster shipping speeds (first class verses Priority) does not constitute faster production, simply faster delivery of the item AFTER it is shipped. Please make note of this.

*PHOTO USAGE*
All Photos used in my products are personally taken, created or purchased through a 3rd party site, royalty free with full extended resale licenses. please do not take, copy or reproduce any of my images. Thank you :) Also note I am NOT associated with any other store here on Etsy, I have run across several instances of my personal art being used, taken, stolen, these stores are in no way affiliated with me or THE CURIOUS CASE. Purchase at your own risk from those sellers.

Reviews, Blogs, Giveaways:
I am also not offering any free products for giveaways or reviews at this time, I do get these requests several times a week and I'm just unable to offer product at this time.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Sherry Quilty, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sherry [!at] thecuriouscase.net