TheCuriousGem

Silver and Gold Jewellery Findings, Gemstones, Beads

Edinburgh, United Kingdom

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    We are open and dispatching orders. Stay safe everyone.

Free standard shipping on all orders over £100 - use coupon code SENDFORFREE.

Showcasing a small selection of our range of finest quality gemstone beads. We also sell 14K solid gold, 14K gold filled, rose gold filled, gold vermeil and sterling silver findings.

Announcement

Last updated on May 10, 2021

We are open and dispatching orders. Stay safe everyone.

Free standard shipping on all orders over £100 - use coupon code SENDFORFREE.

Showcasing a small selection of our range of finest quality gemstone beads. We also sell 14K solid gold, 14K gold filled, rose gold filled, gold vermeil and sterling silver findings.

Items

 

All Items

Victoria Brown

Contact shop owner

Victoria Brown

Reviews

Average item review
5 out of 5 stars
(26062)
See reviews that mention:
Quality 4477 Shipping 4911 Customer service 2564

About TheCuriousGem

Sales 146,332
On Etsy since 2008

The Curious Gem is a happy team of 18 staff located in the beautiful city of Edinburgh. We supply high quality jewellery making supplies to thousands of customers worldwide and have a product line of over 7000 items. As a company we are committed to quality of product and outstanding customer service and we aim for a long term relationship with every one of our customers built on trust. Please see our customer testimonials for genuine feedback on our products.

Victoria Brown, who established the business in 2007, has a genuine passion for gems and gemmology and holds a Foundation Certificate in Gemmology, awarded by the Gemmological Association of Great Britain. Our products are regularly tested for due diligence purposes.

Environmental issues are important to us and we only use bio-degradable, compostable or recyclable packaging.

As a responsible supplier we work closely with our suppliers and manufacturers to ensure our products are produced as ethically as possible.

We are proud to be a member of the UK National Association of Jewellers and an accredited Living Wage employer.

Shop policies

Last updated on June 4, 2021
Thanks for stopping by and taking the time to read our shop policies - please read them before making a purchase (there's nothing unusual in them but it's always best to know exactly what to expect). We are a UK company and have many happy customers - we'd really like to make your buying-experience with us as positive as possible so please do contact us if you have any questions or queries and we will do our best to help.

All the items listed on Etsy are sold as per the listing description - we are unable to reserve items, split strands or negotiate on price.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
We are happy to provide a refund for goods within 14 days of receipt if you are unhappy with your purchase (minus the delivery charge paid). We do not offer exchanges. Goods must be received in the same condition as shipped, unused and strung as sold (we do not accept returns for individual beads sold as part of a strand, you must return the entire strand). We are unable to offer returns for the following items:

- pierced ear findings (for reasons of hygiene).
- any item that is cut to order, such as wire or chain.
- any personalised item, eg engraved products
- beads broken by the customer as a result of unsuccessful wrapping attempts (for more information about our beads click here).

Goods should be packaged carefully to prevent damage in transit and a note of your name and order number must be included along with your returned item(s). We recommend you use an insured and tracked delivery service, and retain your proof of postage, as we cannot be held liable for goods lost or damaged in transit.

Items returned from overseas should clearly state "Returned Goods - Unsuitable" on the outside wrapper and a Customs Declaration form should be completed as failure to do so may incur UK taxes which will be deducted from any refund.

Please return to: TCG, 1 Duddingston Yards, Edinburgh EH15 3NT, UK
Payment
We accept all major credit/debit cards, Paypal, Apple Pay, Google Wallet and Etsy gift cards.
Shipping
We aim to ship orders within 2-3 working days (Mon-Fri, excluding public holidays) of receiving payment. We offer flat rates for shipping and there is no extra charge for additional items purchased.

:: We offer FREE STANDARD SHIPPING on all orders over £100. Use coupon code SENDFORFREE at checkout::

UK: shipping costs £1.95 and items are sent by first class post. If you require same day dispatch and next day delivery (not guaranteed) you can upgrade to DPD EXPRESS which costs £6.00 (YOU WILL NEED TO PLACE YOUR ORDER BY 12 NOON FOR SAME DAY DISPATCH).

EU & INTERNATIONAL: prices vary according to destination. Please click the "plus shipping" link under the item price and choose your country. Please contact us for prices if you would like to upgrade to an Express Service.

More information

Last updated on Jul 1, 2021
Frequently asked questions
Sizing details

All our beads are described to the very best of our knowledge with respect to type, size, shape, colour and clarity. We use a set of digital calipers to measure the beads. In some cases the photographs may not show the exact beads that are for sale; however the photographs will always show beads which are very, very similar or virtually identical to those being sold. Due to their very nature natural stones will vary, some are more brittle than others and drill holes may vary too; for this reason we cannot guarantee that every bead is 100% perfect. We do not sell lab-created stones.

As a general rule of thumb a 26 gauge (0.4mm) or 28 gauge (0.3mm) wire will fit the beads we have for sale and we recommend you use dead soft wire.

Do you combine shipping?

We offer one flat rate shipping charge no matter how many items you buy.

I need to make a change to an order I've placed. What should I do?

Unfortunately we are unable to make changes to an order once it has been placed.

Will your gemstones fit the bezel cup settings?

All hand cut gemstones have a standard industry tolerance of +/- 0.25mm. If you buy gemstones and want them to fit our pre-made bezel settings then please add a note at checkout and we will try our best to ensure that the stones we select will fit the settings.

What is the VAT situation for EU customers?

For orders under €150 Etsy will charge you VAT at the time you pay for your order and no extra charges should be incurred when importing into your country. For orders over €150 you will need to pay VAT, a handling fee and import duties to the authorities in your country before your parcel is delivered.