TheEducatedOwl's Shop Policies
Thank you so much for visiting my shop! I am always creating new items so please check back frequently- if there is anything you would like and do not see please let me know!
I am willing to ship to other countries please refer to my shipping policy.
The Educated Owl accepts Paypal and credit cards through Etsy. As soon as your payment goes through I will start to create your item.
If you use an echeck through PayPal I can not send the item until it clears :)
The Educated Owl is very excited to get your purchase to you. For ready to ship objects I will ship the next business day. PLEASE ALLOW 14 BUSINESS DAYS FOR PRODUCTION ON ALL WREATHS, MOSS & JUTE LETTERS. As many of my items are customized It may take up to three weeks for getting supplies and completing the item. I really want to make sure that each product is of the highest quality and therefore will put as much time and effort into every order to ensure this! Once the item is dropped off at the post office I am not responsible for lost items. If you would like to purchase insurance please let me know.
All prints are sent via USPS First Class Mail which provides 2-4 days service. If you would like to upgrade to Priority Mail which provides 1-3 days please message me. I can not guarantee a delivery date unless you purchase overnight shipping. I can only guarantee the date your package will be mailed. Unfortunately I have no control over the USPS.
Please allow at least 7-10 days for shipping, packages usually arrive within 3-4 BUSINESS days, but please take into account postal holidays, Sundays and weather delays.
Message me if you would like overnight shipping.
If an item is returned to me (the sender) as unclaimed or the address given to Etsy was not correct we will happily reship the item. The buyer will be responsible for the additional shipping fees.
For international orders there is no/little tracking information. The items can take up to four weeks (or more) for shipping as they go through customs a few times. Please keep this in mind if you need the item by a certain date. If you would like tracking information please let me know so I can set up a different listing as that will increase the cost of shipping for you.
INTERNATIONAL BUYERS: Please note that buyers are responsible for any and all duties, customs charges and taxes that may be incurred. It is recommended that you check with your country's customs office to determine what these additional costs will be prior to purchasing.
IMPORTANT: Please be sure all shipping information is correct! For international shipping, the address must be in English and bear the addressee's first and last name, otherwise the package risks being rejected by customs.
Refunds and Exchanges
I really want you to be happy and completely satisfied with your purchase. Please notify me within 5 DAYS of receiving your item if you would like to return the item for a refund. Each refund and return will be handled case by case. If granted a refund, funds will be returned minus the shipping cost once I receive the item back. Any notification after 5 days will be taken into consideration but no guarantee for a refund.
If anything arrives damaged due to shipping, please send me a picture of the damaged package & item and I will send out a replacement immediately.
For digital items there will be no refund after the files are sent and/or downloaded as I am unable to retrieve these items. But I will do everything I can to make sure you are happy with your files.
On custom prints, if the buyer has approved the draft and discovers a error when the print arrives, I will gladly re-print and send you a corrected version. The buyer will be responsible for the additional shipping.
UNFORTUNATELY REFUNDS/RETURNS CAN NOT BE ACCEPTED ON CANVAS PRINTS. IF YOUR CANVAS ARRIVES DAMAGED IT WILL BE REPLACED. PLEASE SEND ME A PIC OF THE DAMAGE AND A NEW ONE WILL BE SENT. THANKS.
ONCE A CANVAS DRAFT IS APPROVED THE ORDER CAN NOT BE CANCELLED.
* I do my very best to match colors however, colors may appear slightly different when you receive them than what was on your computer/phone monitor*
If you are unhappy with your purchase PLEASE notify me immediately, please don't leave unflattering feedback without giving me a chance to make it right.
Additional Policies and FAQs
I would love to make you a custom order. If you want something that is not listed here please send me a message and I will make it for you!
All drafts will be sent via Etsy conversation after purchase.
All prints 16x20 and larger are professionally printed on archival safe 60 lb. matte paper, this does cause an additional 2 day processing time after your draft is approved before I can ship.
ALL ITEMS IN MY SHOP ARE FOR PERSONAL USE ONLY. IF YOU ARE INTERESTED IN COMMERCIAL USAGE OF ANY ITEM, PLEASE CONTACT ME.
The best and fastest way to contact me is right here on the Etsy conversations, I answer those very quickly.
theeducatedowls [!at] gmail.com
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Last Updated March 27, 2015