Announcement Our final sale of the year is here! All scented candles are 20% off until the end of 2020. HOWEVER, if you're buying some of our products as Christmas gifts, be sure to place your order BEFORE 12/15 to make sure it gets there on time.
Our final sale of the year is here! All scented candles are 20% off until the end of 2020. HOWEVER, if you're buying some of our products as Christmas gifts, be sure to place your order BEFORE 12/15 to make sure it gets there on time.
April on Oct 5, 20201 out of 5 stars
I placed an order on 9/28 and sent a message on 10/1 wondering why I didn’t have shipping information. I got a message several days later saying it shipped out on 9/22?! I didn’t even place my order then. I contacted immediately stating I want a refund and it’s 10/5 and I still haven’t heard a thing. I have screen shots of the entire conversation. They stole my money. DO NOT PURCHASE. I run a small business at home and I would never take this long to respond to a customer. If there was a problem with the order just let me know, I can understand. They lied and now won’t respond. I am reporting this to Etsy.
Kenny responded on Oct 5, 2020
April, No one stole your money. Your order was fully refunded yesterday (10/4/20) immediately after you requested it. Changes in order status are sent to the email on file by Etsy once they're made. Please reference the order status in your account for the latest update. No one lied to you either. When we contacted you about your order, the wrong order was referenced which is why the incorrect date was mentioned. That was an honest mistake. USPS misplaced your order like we thought (see our store announcement Re: shipping guarantees) and it would have gotten on the truck today. Instead, we refunded your order exactly as you requested. I'm not sure what more we could do for you to make this right.
Love it on Apr 8, 20205 out of 5 stars
Smells great and shipping was very well done.
Returns & exchanges
Frequently asked questions
Is your candle wax Organic?
Our soy candle wax is sourced from US grown soybeans which makes it a natural wax when compared to paraffin based waxes. However, the vast majority of soy waxes cannot be deemed "Organic" as 98% of US grown soybeans are GMO or mixed with GMO soybeans.
Additionally, soybean oil must undergo a chemical change to transition from its liquid state to a solid state to become soy wax and can't meet the Organic qualification.
So, the wax is not Organic with a capital O, but it is made from legit soybeans.
Wholesale pricing is available on our soaps, candles, and shea butters. Please contact us to discuss the details. (volume, frequency, etc.)