TheGlassAlchemistUS

www.theglassalchemist.store

Big Sandy, Texas

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

Items

 

All Items

Dom Ward

Contact shop owner

Dom Ward

Reviews

Average item review
5 out of 5 stars
(102)
See reviews that mention:
Quality 6 Shipping 23 Customer service 16

About TheGlassAlchemistUS

Sales 775
On Etsy since 2017

The Glass Alchemist provides beautiful custom engravings, as well as unique sublimation.

Hello and welcome to The Glass Alchemist. My name is Dominic, I am the owner and designer here at The Glass Alchemist.
Please understand we can not guarantee shipping dates as we have no control over USPS. We do not pre-print the shipping labels. Once we add a tracking # your order is ready to be picked up by USPS.
If you want to see more of my work and talk directly to me without a wait for an Etsy reply find me on Facebook under Dom Ward, or theglassalchemist001. I pride myself on my work and my customer service and customer care.
RETURN POLICY

Due to the highly custom nature of our products, there will be NO RETURNS on personalized items!
You can cancel an order up until a tracking number is associated with your order. Please do not request a refund if your order is sitting in transit with the carrier we offer insurance for your purchase so if there is an issue a claim can be filed. We will not refund a transit order because you will eventually receive your purchase and then we are out the product and the refund. We are sorry during the Covid Christmas Holiday we refunded over $300 in orders and the customers received their orders and refunds. WE WILL NOT PROVIDE REFUNDS. WE WILL FILE A CLAIM WITH THE CARRIER.

DAMAGED / DEFECTIVE ITEMS

Time is of the essence: Any broken items, defective merchandise, or discrepancies must be reported within 48 hours of receipt. Claims will not be honored after this period! Broken or Defective Merchandise may only be exchanged for the same item, we do not offer refunds.

Due to the nature of the Glass and Ceramic production process, slight variations and small imperfections are not considered flaws. Variation in materials, production equipment, and firing temperature may result in variations in size, shape, glaze color, etc. These conditions are within acceptable industry standards and are not considered defective.

Shop members

  • Dominic Ward

    Owner, Designer

    Hello Everyone, My name is Dom I am the owner of The Glass Alchemist. We provide sublimation products, Sublimation Prints, and Digital Downloads. Please understand once it leaves The Glass Alchemist we have no control. Reviews are great we love them

Shop policies

More information

Last updated on Feb 21, 2017
Frequently asked questions
Custom and personalized orders

I pride myself on customer satisfaction. If there is something you would like made please don't hesitate to contact us. We will respond as quick as possible. I will say up front we do not do portraits.