TheHappyHermitSupply

The Happy Hermit Crab Supply

Cleveland, Ohio On Etsy since 2014

1,831 Sales

TheHappyHermitSupply

The Happy Hermit Crab Supply

Cleveland, Ohio | 1,831 Sales

TheHappyHermitSupply is taking a short break

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Note from shop owner It is with a heavy heart, that I need to put things on hold for a while. The kitchen is getting redone, and there are other things going on that will get in the way of things. For the time being, I will not have the capability of making my hermit crab food. 😢

I currently do not know how long I will need to have my shop on hold, but I will update the announcements, as well as send out an email to anyone that would like me too (please feel free to send me a message, letting me know that you would like to be notified, when I am able to open shop again).

I love and appreciate all of you and your little ones. Thank you so much for your understanding with this news. Please let me know if you have any questions.

Note from shop owner

Last updated on Dec 31, 2018

It is with a heavy heart, that I need to put things on hold for a while. The kitchen is getting redone, and there are other things going on that will get in the way of things. For the time being, I will not have the capability of making my hermit crab food. 😢

I currently do not know how long I will need to have my shop on hold, but I will update the announcements, as well as send out an email to anyone that would like me too (please feel free to send me a message, letting me know that you would like to be notified, when I am able to open shop again).

I love and appreciate all of you and your little ones. Thank you so much for your understanding with this news. Please let me know if you have any questions.

Ashley

Contact shop owner

Ashley

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About TheHappyHermitSupply

Sales 1,831
On Etsy since 2014

Welcome to Hermit Crab Heaven

I have been keeping hermit crabs as pets for the past ten years and counting. I have made mistakes, learned from them, and I like to help others learn from them too. I love to help, so if I can be of assistance, please let me know; it is what I am here for. :)

I have decided to open this shop to make life easier for those that love to provide their hermit crabs with homemade, nutritious, food, but do not have the time to make it.

Shop members

  • Ashley

    Owner, Creator

    Hello there! I have been studying nutrition and dietetics and have been keeping and feeding hermit crabs for ten+ years and I have enjoyed every minute of it! I have plenty of knowledge on keeping hermit crabs as pets, and I love to share it!

Shop policies

Last updated on January 24, 2018

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
I do not accept returns or offer refunds on food items, unless the packaging is completely intact, and it is within two days of the delivery date. In order to return an item, you must first contact me to get permission, and make arrangements with me to send the item back. I cannot refund shipping costs, and I am not responsible for the return shipping fee.

If you need to cancel an order, please let me know ASAP within 36 hours of placing your order.
Payment
I accept paypal, credit cards, and Etsy gift cards.
Shipping
PLEASE NOTE:
Due to an increase in orders, there is a processing time of up to 2 weeks on all orders. This means that your order should not be expected to be going into the mail before 2 weeks has passed. This processing time of 2 weeks is the time that I need for the entire preparing and packaging process. This time DOES NOT include the shipping time. Thank you very much for your understanding and patience! I cannot thank you enough! I am trying to get your orders out sooner than that, when possible, but it has been taking me just about the entire 2 weeks on average.
If you are running out of something and need your order sooner, please let me know by sending me a conversation (Etsy does not give me notifications when you add a note, when you place your order) and I will do my best to get it out sooner for you. :)

PROCESSING TIME:
This is the time that I need for the entire preparing and packaging process. This time DOES NOT include the shipping time.

HOLIDAYS:
If your ship by date falls on a holiday (including Mondays when the post office is closed), OR if your ship by date is within a day or two of a holiday, please trust that I will do everything in my power to get your order out timely. Also, if your order falls on a holiday or within a day or two of a holiday, you may experience delays in shipment on behalf of the post office. I always take packaged orders to the post office on the day you get notified that your order has shipped. Also note that if the post office staff has not individually handled and scanned in your package, the shipment status will say: "Pre-Shipment, Awaiting Item". So if it is the day after you received notification that your order has shipped, and the shipping status says, "Pre-Shipment, Awaiting Item," I can assure you that I have, in fact, taken your package to the post office and beyond that, I have no control.
So if you notice that the ship-by-date for your order falls on or around a holiday, please don't hesitate to send me a conversation, if you have any concerns. :)

SHIP BY DATE:
Please note that the 'ship by date' means that it will go into the mail by this date, not arrive by this date, I apologize for any misunderstandings there may be with that. To get an idea of when to expect your order, add the processing time (2 weeks) and the shipping time (approximately 2-5 business days). To be on the safe side, and unless you and I were able to arrange for your order to go out sooner, you can expect to have your order as early as up to 3 weeks from the date you place your order.

GENERAL INFO:
Depending on the item and quantity, I usually ship within 10 business days of receiving payment for your order, and depending on the needs of the item (s), I ship USPS First Class Mail (2-5 business days, depending on where it is going). If you need something sooner, please contact me ahead of time, and I will make arrangements with you. For Priority shipping, please contact me for pricing BEFORE placing your order.

DISCLAIMERS:
I always take packaged orders to the post office on the day you get notified that your order has shipped. Also note that if the post office staff has not individually handled and scanned in your package, the shipment status will say: "Pre-Shipment, Awaiting Item". So if it is the day after you received notification that your order has shipped, and the shipping status says, "Pre-Shipment, Awaiting Item," I can assure you that I have, in fact, taken your package to the post office and beyond that, I have no control.

I am not responsible for damage done to any packages by the Postal Service. I package everything securely, and usually nothing happens, but if you would like to purchase shipping insurance, please select the "Insurance (recommended)" option, when you place your order. If your package is damaged, take photos and contact the Postal Service and file a claim with them.

INTERNATIONAL SHIPPING:
For international shipping, some countries have custom fees. As the buyer, you will be responsible for any custom or additional fees.
PLEASE MESSAGE ME BEFORE PLACING YOUR ORDER IF YOU ARE NOT LOCATED IN THE UNITED STATES, AND YOU ARE PURCHASING MORE THAN ONE ITEM. DEPENDING ON YOUR ORDER, I MAY BE ABLE TO ADJUST YOUR SHIPPING COST. :)
Additional policies and FAQs
I accept custom orders, please feel free to message me. :)