TheHeritageTree

Wood Slices,Tree Slices, Wood Name Tags, Rustic Coaster

2897 Sales

TheHeritageTree

Wood Slices,Tree Slices, Wood Name Tags, Rustic Coaster

2897 Sales On Etsy since 2012

5 out of 5 stars
(556)

Announcement   Specializing in wood slices, tree slices, rustic coasters, name tags, rustic wedding tree slices. All of our slices are completely dried and sanded and cleaned of saw dust debris unless otherwise stated. Bulk orders are our specialty.

Announcement

Specializing in wood slices, tree slices, rustic coasters, name tags, rustic wedding tree slices. All of our slices are completely dried and sanded and cleaned of saw dust debris unless otherwise stated. Bulk orders are our specialty.

Ron and Lea Winans

Contact shop owner

Ron and Lea Winans

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Reviews

Average item review
5 out of 5 stars
(556)
Mindy Sanford

Mindy Sanford on Feb 13, 2017

1 out of 5 stars

It took SO LONG to get these. I was assuming that the 3-4 week shipping time quoted in the shop info was for their custom orders and didn't think it would apply to push-pins, but it does. Not only that, after 2 weeks of waiting I received an email that the jewels were on backorder--meaning the seller has items for listed for sale that they do not even have in stock! NOT COOL in my book. To top it off, 4 weeks after ordering when I received them they aren't even anything special. Definitely not worth the wait. I could probably have gone to a craft store and gotten jewels and glued them on to push pins and they would be just as nice.

Ron and Lea

Ron and Lea responded on Feb 17, 2017

I am sorry you were unsatisfied.Our order volume can be very large at times and thus the delay. You did point out we made you aware of this via a note on your purchase receipt upon purchase, all of our customers receive this note. We also state in the note and in our policies if you have a specific need by date to contact us right away, we will do all we can do to meet your need however we did not hear from you until 2 weeks after purchase.There are merchants on Etsy who sell supplies that ship right away but there are many that create the item once purchased then ships once item is complete. It saddens us when one of our customers is not happy with our product however this is a rarity as you can see from our many, many other reviews left by our customers, they not only love our product but our customer service.

View all 556 reviews

Shop policies

Last updated on January 25, 2017
Our family enjoys being creative and unique. We love to think outside of the box and find uses for things that many would simply dispose of. Wood working goes back 5 generations in our family and still going strong today. Our philosiphy of that everything should be an heirloom is shown in our creations.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We accept all major credit cards and Paypal. If personal check is needed to pay we require check to clear before shipment of item.
Shipping
CURRENT SHIPPING TIMES: WE CURRENTLY ARE RUNNING APPROXIMATE 3 WEEKS OUT. DUE TO ORDER VOLUME THIS CAN BE EXTENDED OUT UP TO A WEEK OR SO. IF YOU HAVE A SPECIFIC DATE THAT YOUR ORDER IS NEEDED BY PLEASE CONTACT US EITHER BEFORE OR AT PURCHASE TIME AS WE MOST TIMES CAN ACCOMMODATE THIS. HOWEVER IF WE DO NOT KNOW YOUR “NEED BY DATE” WE WILL GO BY YOUR PURCHASE ORDER SHIPPING DATE AGAIN PLEASE KEEP IN MIND THAT IF ORDER VOLUMES ARE HIGH IT MAY EXTEND YOUR SHIPPING DATE UNLESS WE KNOW OTHER WISE OF A SPECIAL “NEED BY DATE”.

For International orders, buyer is 100% responsible for any customs / duty fees.

PLEASE NOTE FOR INTERNATIONAL SHIPPING: ANY "CUSTOM DUTIES" "CUSTOM TAXES" OR "CUSTOM FEES" ARE THE PURCHASERS RESPONSIBILITIES. CUSTOM "CHARGES" ARE OUT OF OUR HANDS AND TOTALLY AT THE DISCRETION OF THE CUSTOMS OF THE COUNTRY BEING SHIPPED TO.
Refunds and Exchanges
All items are handcrafted with natural materials so please note they will vary slightly in size, shape and color. If you are unhappy with your purchase please contact us We consider all sales final and take returns are handled on an individual bases only. We will do our best to work out any issues should the arise as your satisfaction is important to us
Absolutely NO returns after 60 days.
Additional policies and FAQs
Custom orders are welcome so please convo me and we can get the details worked out for your custom order.