TheHeritageTree

Wood Slices,Tree Slices, Wood Name Tags, Rustic Coaster

3267 Sales

TheHeritageTree

Wood Slices,Tree Slices, Wood Name Tags, Rustic Coaster

3267 Sales On Etsy since 2012

5 out of 5 stars
(609)

Announcement   Specializing in wood slices, tree slices, rustic coasters, name tags, rustic wedding tree slices. All of our slices are completely dried and sanded and cleaned of saw dust debris unless otherwise stated. Bulk orders are our specialty.

Announcement

Specializing in wood slices, tree slices, rustic coasters, name tags, rustic wedding tree slices. All of our slices are completely dried and sanded and cleaned of saw dust debris unless otherwise stated. Bulk orders are our specialty.

Ron and Lea Winans

Contact shop owner

Ron and Lea Winans

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Reviews

Average item review
5 out of 5 stars
(609)
caity77a

caity77a on Aug 20, 2017

1 out of 5 stars

I wouldn't recommend this product at all. As the seller states, they are not all the same size. What I was not expecting is how drastic the size difference was. Some are very large and would not fit well on tables, bigger than candles. About half of them had slits that were so small you couldn't even fit a placard. They felt as if they were just cut from outside, after touching them they felt gritty and I sneezed a lot. Seller said all sales are final but would fix the slits so it was a waste of money for me because I wouldn't want this product even if they were usable. Not to mention to ship them back just to fit the slits (sellers error) and back would've been another 40 bucks or so for shipping. Unless you want a VERY rustic, mismatched, feel, I wouldn't recommend these at all.

Ron and Lea

Ron and Lea responded on Aug 20, 2017

I am sorry you are unhappy but as stated in my email I said we would replace the ones that where having slit problems as this does happen on occasion and we would pay shipping.I offered to send you smaller card holders to your specs (free of charge) despite that you mentioned nothing of wanting more uniform pieces at purchase. Per our convo I got the impression that you had changed your design for your wedding and these no longer fit the genre. We take customer service very seriously and try hard to accommodate our customers. Our sizing is very clear in our write up from 1.5 inches to 2.75. We sell 10's of thousands of these & 99 percent of our customers are thrilled but the few that have a problem we do our best to fix whatever the issue is, our fault, their fault, nobody's fault but you did not seem to want it fixed

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Shop policies

Last updated on January 25, 2017
Our family enjoys being creative and unique. We love to think outside of the box and find uses for things that many would simply dispose of. Wood working goes back 5 generations in our family and still going strong today. Our philosiphy of that everything should be an heirloom is shown in our creations.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
We accept all major credit cards and Paypal. If personal check is needed to pay we require check to clear before shipment of item.
Shipping
CURRENT SHIPPING TIMES: WE CURRENTLY ARE RUNNING APPROXIMATE 3 WEEKS OUT. DUE TO ORDER VOLUME THIS CAN BE EXTENDED OUT UP TO A WEEK OR SO. IF YOU HAVE A SPECIFIC DATE THAT YOUR ORDER IS NEEDED BY PLEASE CONTACT US EITHER BEFORE OR AT PURCHASE TIME AS WE MOST TIMES CAN ACCOMMODATE THIS. HOWEVER IF WE DO NOT KNOW YOUR “NEED BY DATE” WE WILL GO BY YOUR PURCHASE ORDER SHIPPING DATE AGAIN PLEASE KEEP IN MIND THAT IF ORDER VOLUMES ARE HIGH IT MAY EXTEND YOUR SHIPPING DATE UNLESS WE KNOW OTHER WISE OF A SPECIAL “NEED BY DATE”.

For International orders, buyer is 100% responsible for any customs / duty fees.

PLEASE NOTE FOR INTERNATIONAL SHIPPING: ANY "CUSTOM DUTIES" "CUSTOM TAXES" OR "CUSTOM FEES" ARE THE PURCHASERS RESPONSIBILITIES. CUSTOM "CHARGES" ARE OUT OF OUR HANDS AND TOTALLY AT THE DISCRETION OF THE CUSTOMS OF THE COUNTRY BEING SHIPPED TO.
Refunds and Exchanges
All items are handcrafted with natural materials so please note they will vary slightly in size, shape and color. If you are unhappy with your purchase please contact us We consider all sales final and take returns are handled on an individual bases only. We will do our best to work out any issues should the arise as your satisfaction is important to us
Absolutely NO returns after 60 days.
Additional policies and FAQs
Custom orders are welcome so please convo me and we can get the details worked out for your custom order.