TheHouseofRandom's Shop Policies
T.H.O.R strives to be ever changing and growing as a company, discovering what works and what does not work as we go. We are excited for each customer and challenge that comes our way.
We use PayPal for all transactions.
All items are carefully packed then shipped in a box or padded envelope depending on size and type of order. We prefer using recycled materials when possible. If you would like to purchase insurance or next day shipping on your package please let us know beforehand. We do ship internationally, we will not misrepresent any information on customs forms ever.
Refunds and Exchanges
If you are not satisfied please convo us about a return within 15 days for a refund. We do not refund shipping charges. We are not responsible for lost or stolen packages. If you would like to purchase insurance on your package please let us know beforehand.
Additional Policies and FAQs
A timeline for completion will be presented for all custom orders. Custom orders will be a priority but please remember we want to deliver a good product and need time to do so. Please remember our items are handmade and allow for slight variances if buying from a made to order photo.
All items, unless otherwise listed, are finished products ready to be shipped. If any alterations or special requests are needed please convo us.
Last Updated June 14, 2012