lizhansen358 on Jul 22, 2016
The shirts are adorable. Very happy with the shirts.
Amongst the rolling hills, vast lakes, and orange groves in south Lake County of central Florida there sits . . . The Knotted Palm™
The Knotted Palm™ offers various products and services thru multiple retail outlets. Our shop here at Etsy features unique personalized wedding shirts, tote bags, gifts & more!
Accepted payment methods
Florida residents are subject to pay 7% sales tax. Out-of-state residents shipping to a Florida address will also pay 7% sales tax.
If your order is not accurate ( i.g., missing personalization info, incorrect sizes selected), it can not be processed and will be subject to cancellation.
Orders that have been processed and/or shipped can not be cancelled.
Please allow the United States Postal Service 3 - 5 business days to deliver your order.
Orders are only shipped nationwide within the 48 contiguous states of: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming.
There is a flat S&H fee of $5.95 per order - shipping address.
Refunds will not be issued due to an incorrect shipping address. Please be sure to verify that the shipping address on your order is correct.
Orders shipped in medium or large boxes to a home address as well as orders being shipped to a business address may require a signature upon delivery.
DELIVERY INQUIRIES should be directed to the United States Postal Service @ www.usps.com or 1-800-ASK-USPS
Refunds and Exchanges
PERSONALIZED ITEMS CAN NOT BE RETURNED FOR REFUNDS OR EXCHANGES. These items can not be re-sold to another customer. Please be sure to verify the spelling of names and apparel sizing for personalized and/or customized merchandise to avoid additional costs on re-orders.
RUSH! Service and S&H costs are non-refundable.
Additional policies and FAQs
DESIGN PROOFS and post order personalization confirmations are services that are NOT being offered at this time, because it would cause a major delay in the processing and shipping of orders.
The Knotted Palm™ reserves the right to replace any product with one of greater value without any extra charge to the purchaser.
TKP's creative gifts are sold thru multiple retail outlets. Available products, design variations and pricing may vary per shopping venue.
The Knotted Palm™ reserves the right to amend or discontinue any policy or service provided.
The Knotted Palm™ is a trademark of The Knotted Palm, L.L.C.
Frequently asked questions
Processing : RUSH! Service : Shipping
• YOUR ORDER WILL BE SHIPPED 3 - 5 BUSINESS DAYS AFTER TODAY (excludes weekends and holidays).
• RUSH! Service ($10 fee) is available, which can be added at checkout. Your order will be shipped within 24 business hours.
• Shipping notifications are emailed between the hours of 6:00am - 11:59pm Eastern Standard Time.
• Please allow the United States Postal Service 3 - 5 business days to deliver your order. DELIVERY INQUIRIES should be directed to the United States Postal Service @ www.usps.com or 1-800-ASK-USPS
Proofs : Personalization : Ordering Instructions
• Design proofs are not being offered at this time because it would cause a major delay in the processing and shipping of orders.
• Personalization information must be entered in the "Note To Seller" box during check out. PLEASE follow the customer example that is shown on the listing under the 'Item Details' tab.
• Multiple listings CAN be added to the shopping cart on the same order to avoid additional shipping charges. ► Select the CORRECT SHIRT SIZE(S) that you need on the first listing and then add it to your shopping cart. Go back to the shop and select the next listing and repeat. Once you have all the items that you need, then proceed to the checkout.
Apparel Details : Care Instructions : Sizing Information
• Apparel brand, material and sizing information is provided on a chart which is usually the last picture shown on the listing.
• Detailed instructions for care of your designed apparel is provided on the back of the black TKP tag attached to your item.
Why was my order cancelled?
• personalization information missing from order
• wrong shirt size(s) selected from the drop down menu
• wrong design(s) and/or listing(s) purchased
• requesting something that is NOT shown or offered on the listing