TheLumenHouse

Hand crafted accessories from natural materials.

Atlanta, Georgia | 3724 Sales

TheLumenHouse

Hand crafted accessories from natural materials.

Atlanta, Georgia 3724 Sales On Etsy since 2013

5 out of 5 stars (396)
Shaunna Turner

Contact shop owner

Shaunna Turner

Announcement    **PROMOTIONS**
Free standard, domestic shipping when your order totals $35 or above.
No code necessary. Free shipping will be applied at checkout!

Current processing time is 1-3 days from date of purchase. (Sometimes I ship same or next day!) We always do our very best to prepare your items quickly and carefully so you can enjoy them as soon as possible!

Announcement

Last updated on Dec 10, 2019

**PROMOTIONS**
Free standard, domestic shipping when your order totals $35 or above.
No code necessary. Free shipping will be applied at checkout!

Current processing time is 1-3 days from date of purchase. (Sometimes I ship same or next day!) We always do our very best to prepare your items quickly and carefully so you can enjoy them as soon as possible!

Reviews

Average item review
5 out of 5 stars
(396)
See reviews that mention:
quality 49 shipping 82 customer service 38

About TheLumenHouse

Sales 3,724
On Etsy since 2013

The Lumen House was created to offer handmade jewelry made from beautiful, natural materials.

Our goal is to make lovely and affordable jewelry that you'll find yourself wearing as daily pieces.

The Lumen House works solely in our home studio in the glorious heart of Georgia. Our items are handmade by yours truly!

Thanks for stopping by! Be sure to favorite our shop and follow us on Facebook and Instagram @TheLumenHouse to be the first to know about new items and sales.

Around the web

Shop members

  • Shaunna

    Owner, Designer, Maker

    Part owner, designer, maker, shipper. All the things!

  • Chris

    Owner, Assistant

    Part owner and assistant.

Shop policies

Last updated on February 11, 2019
Welcome!

If you see something I've made, but it's not the size or color that you're looking for, send me a convo and I'll see if I can accommodate your needs.

Customer satisfaction is very important to me. I'm happy to work with you to fix any issue that may come up. I want to ensure that you are thrilled with your purchase!

I have done my best to provide detailed pictures and descriptions of all my items. Because most of my products are made from natural materials, variations may occur in each piece. All items are represented as accurately as possible. If you are unsure of an item, please contact me before you buy. I am happy to answer any questions and provide further detail and/or photos.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 6 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Because of the nature of these items, I can only accept returns if your item is incorrect, damaged, or defective. Please let me know before leaving feedback so I can promptly correct the issue!

Please be sure to read all descriptions carefully!
Payment
I accept Paypal and Credit Cards. Sales tax is applied to all orders shipped to a GA address.
Shipping
I package your item with care and ship via USPS. From date shipped, it should take 2-7 mail days for your item to arrive within the US. Delivery time is unknown for shipping outside of the US.

*Shipping to Australia and the UK has sometimes take up to 2 months. Please know that after it has been scanned at the Post Office, I have no control over the package.*

*I am not responsible for undelivered packages. Once your packages is scanned at the post office, it is out of my hands.*

Once an order is marked "shipped," I cannot cancel the order.
Additional policies and FAQs
Some items are ready to ship and will be mailed out the day after you place your order.
Other items require a little time to make, so please allow 3-5 days before they are shipped.
Privacy
We only use your information for fulfilling orders and providing customer service. Using your information for marketing messages is only done AFTER we have obtained your express consent.