TheLuxeGarden

High Quality Everyday Jewelry

Oslo, Norway · 1636 Sales

TheLuxeGarden

High Quality Everyday Jewelry

Oslo, Norway 1636 Sales On Etsy since 2011

5 out of 5 stars
(332)
Shop owner

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Reviews

Average item review
5 out of 5 stars
(332)
T Sal

T Sal on Jul 14, 2016

5 out of 5 stars

I ordered this item over a year ago, but sadly lost it. I loved and missed it so much that I ordered a new one along with two other pieces. Everything I have ordered is high-quality and beautifully made. I highly recommend this seller!

View all 332 reviews

Shop policies

Last updated on June 9, 2015
Welcome to TheLuxeGarden!

To make your buying experience as good as possible, it`s very important that you first read and understand the shop policy.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
PayPal, credit card, debit card or Etsy Gift Card is accepted. All methods of payment must be received & cleared before shipment. Buyers are responsible for their country's customs tax, if any.
Shipping
► ETSY SHIPPING ADDRESS
Your order will be shipped to the address filed with Etsy when completing your order. Please make sure this address is correct and "safe" to receive items.

► SHIPPING TIME
I ship from Norway (Europe) with priority airmail. It takes about 14 days to USA / worldwide, and about 3-7 days to Europe.

► PLEASE NOTE
All shipping turnaround time is an estimation, and an actual delivery time may vary depending on the weather condition, holidays, and other unknown reasons. If not received within 4 weeks, please contact me.
Refunds and Exchanges
► REFUND AND EXCHANGE
If I have made any mistake with your item, or if any damage, I will cover the return cost and once received back, I will refund the item price + shipping // OR resend the correct item for free.

If you, of any reason (colour, size etc.), are not 100% satisfied with the item received, you can return it, safely packaged, at your own expence. Once received back, in original condition, I will refund the payment minus shipping // OR I can ship a new item, with the changes you would like (*could be extra charge, depending on the change), 1-5 days (*depending on the changes) after the new shipping cost is paid.

► PLEASE NOTE
If the correct chain length is received, but you would like it shorter, please contact me for advice (*you must then cover an eventual return and reshipment). If you would like the chain longer, it can not be returned for an exchange, but I can send an extender chain w/clasp for an extra charge, once this + the new shipping payment is received.

Please make sure to read all listing details prior purchase. If you are unsure, fex. about a chain length, please contact me.

► WARRANTY
If any defects/malfunctions occur within the first 5 months after purchase date, I will fix & return it back to you for free. Please message me for return address.
Additional policies and FAQs
► FEEDBACK
Your satisfaction is important to me. If you are not happy with your order for ANY reason please let me know first.

► RIGHT HANDED
My jewelry is made for right handed customers which means the clasp closure is on the right side, when looking straight at the piece (fex. like you do when looking at someone wearing a necklace). The clasp can then be hold with your right hand, when attaching it in front of you, eventually looking in a mirror. I will be happy to swap this so it's will suit your convenience.

► GIFT WRAP
Your item be wrapped in silk paper, and placed in a small, pretty gift box, ready for gift giving. If you would like me to send a blank card along, or want me to write a special note from you (when sent directly as a gift), please leave me a message during checkout.


★ JEWELRY CARE AND HANDLING ★

ALL JEWELRY should be taken off before showering/swimming/exercising, and kept clean & dry in an airtight plastic bag, together with a bit soft cotton cloth (to remove moisture), when not in use. Jewelry should be properly cleaned once in a while in order for it to last longer.

► STERLING SILVER
Sterling silver pendants: Rub with dry baking soda then rinse, or toothpaste containing baking soda together with water, liquid jewelry cleaner or polishing cloth.

Sterling silver chains: Rub with dry baking soda then rinse, or toothpaste containing baking soda together with water. Based on my own experience, sterling silver chains should not be cleaned with polishing cloth, as this will darken the chain.

Sterling silver, both pendants and chains: Take a bowl (ceramic, wood or glass), and cover the inside with aluminum foil. Boil one cup of water, pour in, and add one tablespoon of salt. Stir (with a wood stick or similar, not metal) until it`s dissolved. Put in the jewelry and leave for a few minutes, depending on the tarnish. Then rinse in running water, pat dry. After about 24 hours you can put it into airtight storage.

► 14K GOLD FILLED AND VERMEIL
For gold filled / vermeil jewelry, use dishwash liquid & warm water. For more heavy tarnish, rub gently with a proper polishing cloth.

► RAW BRASS
Raw brass naturally oxidizes, but brightens up quickly if you rub with lemon + water then rinse. Polishing with a soft nail buffer also works. It is not irreversibly tarnished, just temporarily oxidized.