TheMobilion

Nizhny Novgorod, Russia

869 Sales | 5 out of 5 stars

TheMobilion

Candicraft Nursery Baby Mobile, Rattles and Teethers

Nizhny Novgorod, Russia | On Etsy since 2017

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Shop owner

Contact

Items

869 Sales
 

Bear toy

$19.00

Squirrel toy

$19.00

kate

Contact shop owner

kate

Reviews

Average item review
5 out of 5 stars
(127)
See reviews that mention:
quality 20 shipping 21 customer service 14

About TheMobilion

Sales 869
On Etsy since 2017

Shop members

  • kate

    Owner

Shop policies

More information

Last updated on Jan 15, 2021
Frequently asked questions
Custom and personalized orders

You can request your preferred color palette if the mobile doesn't match your nursery. I have more then 50 colors of felt, sure we will pick up a perfect variant for you!
Though, I do not make brand new mobile or toys, sorry.

Sizing details

Sizes of toys may vary a lit bit from those written in the description due to the entirely hand made work. But it is no more then 1-2 cm / 0,5-1 inches.I use professional photos lighted by natural light to show you the natural colors of current product. Regardless, the colors may vary from those on the photo due to the individual monitor color settings in your computer or Phone. For this reason don't hesitate to write me if you are not sure somehow. I'll make extra photos of color palette for you.

Gift wrapping and packaging

Every mobile is packed with a beautiful craft box, inside there is a tissue paper, care & usage direction and designed brand postcard. The box is thwarted with cotton band. Each toy is beautifully packed with brand cotton bag or craft box.
Is this a gift? If so, please specify in the Notes to Seller section and I put my brand paper bag with a bow and include a special postcard to the recipient for free!

Wholesale availability

I'm happy to collaborate with on-line and off-line shops all over the world! That's why I offer a special discount with a purchase of 5 mobiles or 15 toys or 10 holders (different colors are allowed). For more information, please, write me and I will send you our catalogue with all necessary information and product photos.

Delivery options.

I send parcels 2 ways:
- Standard shipping (Registered mail)
- EMS (discussed in advance and requires additional payment).

Registered mail requires your personal presence on delivery. If you are not at home, the delivery person will not leave the package at the door, since he/she will need the signature of the recipient (they cannot accept the signature of another person: husband, nanny, neighbor, etc.). In case you are not at home, the delivery person will leave you a note. Follow the instructions and reschedule the delivery at your convenience or take the note and the tracking number and get the package yourself from the postal service. I am not able to rearrange delivery for you from Russia, this is your responsibility.

Parcel is ''unclaimed''.

If you do not pick up the package, it will be stored at the mail office for some time (the storage time depends on the country), after which it will be sent back to me. If the item is unclaimed, you will be refunded only the cost of the goods, the cost of delivery is non-refundable. If you want me to ship the item again, you need to pay for the shipping again.

What is the estimated delivery time?

Australia: 10-15 business days
Canada: 10-15
UK: 5-8
US: 7-20
Europe: 7-15
Asia Pacific: 12-20

* Due to coronavirus infection and quarantine measures around the world, delivery times have been increased. Currently, air communication with many countries has been totally or partially, mail correspondence goes by sea and land transport. Therefore, postal and customs services warn that there might be large delays in deliveries. Please, order only if you have time to wait. Despite the heavy workload of our studio, I always try to do everything possible and send an order earlier. However, the moment I send the package, I can no longer control it, specifically the speed and quality of delivery. Thank you for your understanding.

Why is the tracking number not tracked?

Postal services of many countries (USA, Canada, Australia, Germany) are totally autonomous. When they receive an international dispatch, they assign it a new tracking code. Moreover, due to coronavirus infection, postal and customs services of all countries are overloaded, flights between countries are cancelled and all mail correspondence goes by sea or by land. Therefore, tracking of parcels from the time it left the Customs office of the country of origin may not be available or may be partial. I hope for your understanding. If I could affect the delivery or have more information, I would do my best, but, unfortunately, I don't have those resources, I have only the tracking number.

How can I get a refund?

You can return money in two cases:
- Goods are returned to the store in proper quality (resalable condition, packaging and labels
are intact).

- You did not receive the package after 8 weeks since the dispatching date, and the mail service officially confirmed that the package was lost. Claims for international mail may be processed within 30 to 90 days in accordance with the Universal Postal Convention.

* In both cases I return only the sum of the product, not the cost of the shipping.

Why does the production of the mobiles take such a long time?

You wonder why it takes such a long time? Now we have a lot of orders from different parts of the world! My fairies from Mobilion and I make all mobiles completely by hand. It takes 2 to 4 business days to make just one mobile. It is important to me that every detail, every toy and the mobile, in general, look beautiful, are of high-quality and bring you and your baby a lot of delight! Therefore, the process of creating each mobile takes a lot of time, and our capabilities and time frames are limited. Please read our terms carefully before ordering. Please, review carefully our production and shipping times for your peace of mind and not worrying about your order!