TheMothsCloset's Shop Policies
Welcome to The Moth's Closet. A tiny touch of Halloween for the rest of your year.
When paying with PayPal, we appreciate it if your payment is received within 24 hours of the order.
We ship all items Priority Mail.
We do this to ensure your item get's there quickly.
The order normally ships 2 - 4 days after the order is placed and payment is received. (I ship on Mondays and Fridays when possible).
Orders of multiple items over $40.00 are shipped with tracking and verification.
All items ship from West Virginia, US.
When shipping internationally please allow some time for the order’s delivery.
Requests can be made to ship Parcel Post or First Class. This method is cheaper, but will sometimes take longer for the item to arrive.
To do this, please contact us about the chosen item - We will drop the shipping price and put the item on reserve for you.
Please Allow 2 to 4 days for orders on tea before they ship. Each box is made to order.
Refunds and Exchanges
ALL SALES ARE FINAL.
If an item is damaged in shipping, an exchange or shop credit may be requested at our discrepancies.
In the case of damages done to item during shipping, please contact us within 24 hours of receiving the item so that shop credit or exchanges can be settled. Photos of the package and item may be requested.
Additional Policies and FAQs
**TEA & TEA ACCESSORIES**
Orders containing tea and other edibles are made and packaged at another location to prevent the smells of cigarette smoke and the occasional cat hair.
While we may have come to the conclusion that a few cat hairs makes everything taste better, we will not force this idea on you.
Tea accessories, such as strainers and mug warmers are crafted and stored at another location as well.
NOTE: Please check the content listing of each tea before ordering.
**VINTAGE OR JEWELRY ITEMS**
The items you are ordering come from a home in which felines are present as well as several smokers.
PLEASE Do Not order any items containing lace or material from us if you have severe allergies to Cigarette Smoke or Cat Hair.
All items are aired and cleaned before shipping.
To be exact:
All clothing is hand washed, not once, but twice. It is then line dried outside and packaged immediately after the material is fully dry.
This is done to prevent as much of the pet, wood smoke, and cigarette smell from reaching you. However, it is near impossible to rid items totally of cigarette and wood smoke smell. Though we do try to provide you with an item which is free from these two things, it is better safe than sorry.
Last Updated May 21, 2013