TheMuckyPupGallery

The Mucky Pup Gallery

North Yorks, United Kingdom · 324 Sales

TheMuckyPupGallery

The Mucky Pup Gallery

North Yorks, United Kingdom 324 Sales On Etsy since 2009

5 out of 5 stars
(69)

Announcement   As some of you know, The Mucky Pup Gallery is changing.

I have decided to take a step back from making memorial jewellery to allow me to focus on other projects.

When MP started over five years ago, I never imagined I would be where I am today.
My little business grew from a love of art and craft into making jewellery. I've developed my style and learnt so much over the past few years.

It has been a true honour to be able to create such special items for some wonderful people.

This isn’t the end though! Just the beginning…. And I would love for you to continue to follow me on my creative journey.

Gemma.
💛💚💙💜



Look out for new personalised and fun gifts and Art coming soon!

If you have any questions, feel free to message.

Pop over to Facebook for more makes, customer testimonials or just to say hi!
New website now live! www.themuckypupgallery.co.uk

Announcement

Last updated on Jul 1, 2018

As some of you know, The Mucky Pup Gallery is changing.

I have decided to take a step back from making memorial jewellery to allow me to focus on other projects.

When MP started over five years ago, I never imagined I would be where I am today.
My little business grew from a love of art and craft into making jewellery. I've developed my style and learnt so much over the past few years.

It has been a true honour to be able to create such special items for some wonderful people.

This isn’t the end though! Just the beginning…. And I would love for you to continue to follow me on my creative journey.

Gemma.
💛💚💙💜



Look out for new personalised and fun gifts and Art coming soon!

If you have any questions, feel free to message.

Pop over to Facebook for more makes, customer testimonials or just to say hi!
New website now live! www.themuckypupgallery.co.uk

Gemma Goodall

Contact shop owner

Gemma Goodall

View all 25 items

Reviews

Average item review
5 out of 5 stars
(69)
View all 69 reviews

About

Who is The Mucky Pup?

Hello, I'm Gemma of The Mucky Pup Gallery. My shop is home to some Original Contemporary Art & handmade jewellery Creations.

Originally from Trowbridge, Wiltshire, I have traveled all over the U.K and even had a short spell abroad.

After coming back to Yorkshire and completing a Fine Art degree, I went on to work in the Arts sector. Eventually I decided to set up my own little Gallery venture, which became "The Mucky Pup" Gallery.

The name came from my beloved pooch, Daisy. The original Mucky Pup.

Shop members

  • Gemma Goodall

    Owner, Maker, Designer, Curator

    Currently based in North Yorkshire, working as an independent Artist & Illustrator (BA Hons).

Production partners

  • Simply Silver

    United Kingdom

    Offering gorgeous locket pieces, working alongside my established memorial range.

Shop policies

Last updated on May 13, 2018
Welcome to The Mucky Pup Gallery - Be sure to wipe your Paws and take a look around. #woof

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 5 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Refund Policy:

◾If for any reason the Buyer is dissatisfied with a product from my generic stock range (excluding personalised products) purchased from The Mucky Pup Gallery, under the distance selling regulations the Buyer may cancel their order for a full refund up to 14 days after receipt of the Goods.

Please note Personalised & Memorial items are non refundable, as are Earrings, due to hygiene reasons.

◾The Buyer must inform The Mucky Pup Gallery of a return. This notification should be conducted by email, or in writing, within 14 days of the original order being placed by the buyer.

◾The Goods must be returned to The Mucky Pup Gallery in the same condition that they were sent at the Buyer’s expense within 14 days of receipt. Any returns need to be packaged in the original packaging and returned via a recorded method of posting. The tracking code must be sent for our records. Refunds will be made upon receipt and inspection of the item.

◾If the returned parcel doesn't arrive it is the customers responsibility to contact royal mail, and you can claim for the lost item via them. If the item is returned damaged, we will assess the cost of repairs and this cost will be deducted before a refund is made.

◾The Buyer will be responsible for any goods that have been damaged in transit when being returned so must ensure that the goods are well packaged to avoid this.

◾Only when goods are faulty/damaged and returned to me, am I able to either offer a full refund or send a replacement product.

◾If a fault is found with the item that is the responsibility of The Mucky Pup Gallery then The Mucky Pup Gallery will arrange for the faulty goods to be collected and the goods will be replaced at cost to The Mucky Pup Gallery or a full refund will be offered for generic items. Bespoke/Personalised items are not eligible for a refund but a replacement product will be sent to replace any damaged items.

If damaged, please send us a photograph via email to themuckypupgallery [!at] gmail.com showing the damage.

◾ If the fault on the goods is found to be because the Buyer has confirmed a design or entered information incorrectly with the fault being evident then The Mucky Pup Gallery will not be liable for any cost to replace the product or to have the goods returned.

◾Any refunds can only be made back to the same payment method that has been used to purchase the goods. I am unable to refund money into another name or account.

◾We regret that we are unable to offer refunds on bespoke or personalised items including memorial pieces. Orders for bespoke items are not covered under the distance selling regulations so therefore do not have a cooling off period once payment has been made.

◾This does not affect your statutory rights.
Payment
Customers can pay by PayPal. Using either a PayPal account, or by using a credit or debit card.

If you would like to make a purchase via cheque please message or email us at themuckypupgallery [!at] gmail.com and give us the details of your order. Once the cheque has been received and cleared your order will be sent.

All ordered goods will be delivered to the address supplied by PayPal or Cheque.
Shipping
We aim to dispatch products within 2 working days. There will be no dispatch on a Sunday. Delivery periods may alter during busy times of the year, including Bank Holidays.

All orders will be sent by Royal Mail 1st Class (with proof). High value orders will be sent Royal Mail 1st Class Recorded and ALL memorial items will be posted via Special Delivery (by 1pm).

Commissioned memorial orders can take up to six weeks to make. Please bear this in mind before placing an order.

If the buyer refuses to take delivery of the goods for any reason other than obvious damage to the packaging upon delivery, all expenses incurred by the seller for the delivery and the return of the items will be withheld from any refund to which the buyer may be entitled.
Additional policies and FAQs
◾All offers are made subject to availability

◾The Mucky Pup Gallery makes every effort to faithfully illustrate measurements and colours but reproduction on-screen may vary from the actual product. The Buyer must understand that colours in the images displayed may vary slightly from the colours on the product. This is because colours vary from screen to screen.

◾Due to the handmade nature of our products, there may be slight variations in each piece, for example colour, size and shape of completed items and their components.

◾We reserve the right to change prices without notice. All orders and quotes made prior to the changes will not be affected.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Who we are:
When we refer to “we”, "us" and “our” in this notice it means 'The Mucky Pup Gallery'.
When we say, “individuals” in this notice, I mean anyone whose personal information I may collect, including;
• Custom orders discussed via Etsy.
• Any orders placed via Etsy.

2. How we use personal information:
We use personal information in the following ways;
• To send any updates and questions regarding custom orders placed via Etsy.
• To send despatch information for all orders.
• And to use the address provided to send item/s.

We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

There is no obligation to provide us with personal information, but we cannot provide our products and services without it.
Anyone whose personal information we hold has the right to object to us using it. They can do this at any time by telling us and we will consider the request and either stop using their personal information or explain why we are not able to. Further details can be found below.

3. The personal information we collect:
We collect the following types of personal information so we can complete the activities in section 2, (“How we use personal information”);
• Name.
• Email address.
• Home address.

4. Where we collect personal information:
• Direct from individuals.
• Etsy, (personal information such as name, address - which you authorised Etsy to provide to me).

5. Sharing personal information:
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (Royal Mail). We will share your personal information with these third parties, but only to the extent necessary to perform these services. For example, to post your item.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

6. Transferring personal information outside the UK:
We do not store information on servers located outside of the UK.

7. How long we keep personal information:
We keep information only for as long as we need it to manage our business or as required by law (HMRC and Tax).

8. Know your rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

Any individual whose personal information we hold has the right to;
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority, (the Information Commissioner’s Office (ICO) www.ico.org.uk).

If you wish to exercise any of these rights please contact us at:
Address: 5 The Square, Great Langton, Northallerton, North Yorkshire, DL7 0TD
Email: themuckypupgallery [!at] gmail.com

9. Changes to our Fair Processing Notice:
Occasionally it may be necessary to make changes to this fair processing notice. When that happens we will provide an updated version at the earliest opportunity.

10. Consent for Special Categories of Personal Data:
If any further information is needed under the Data Protection Legislation, we must seek your explicit verbal or written consent for such information to be collected and processed.


For purposes of EU data protection law, I, Gemma Goodall, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: themuckypupgallery [!at] gmail.com.