Lotty on Jan 29, 2017
Beautiful item, mum was very happy with her gift! Thank you :)
Emily Peters on Jan 3, 2017
Beautiful gift for my Welsh mum that moved to Canada. Great quality. Sam was so lovely and warm - I can't thank her enough for making our Christmas so special!
Accepted payment methods
- Accepts Etsy gift cards
Within the UK shipping is via 1st class Royal Mail. Outside the UK shipping is via Airmail, which aims to deliver within 3 working days of posting for Europe and 5 -8 working days Worldwide, though this is just a quideline and is longer at peak times eg Christmas.
I always get proof of posting. Items lost in the post cannot be reported to Royal Mail for 25 working days. If items have not arrived after this time I will offer a refund or a replacement.
Tracking is not included in the postage price. If you want me to send your item with a tracking number there is an additional cost for this service and it can be purchasedhere: https://www.etsy.com/listing/191144399/international-tracked-shipping-upgrade?ref=shop_home_active_6
Your order will be sent to the address on your Etsy account unless you provide an alternative address.
If you are sending the item as a gift I am happy to add a personal note to any gift recipients and will not include any price or seller information.
Refunds and Exchanges
If an item is returned I do not refund the postage costs as these have already been paid by me to post the item that you are returning (unless the item is faulty - postage costs may then be refunded).
Custom orders cannot be refunded unless faulty as I will not be able to sell them to anyone else.
Additional policies and FAQs
I supply to many shops and websites in the UK and worldwide. Please contact me for wholesale prices for 10 or more items.
I buy burlap in bulk from one supplier and the quality is consistently the best available in the UK. Please note however, that burlap is a natural product and variations in weave and colour can occur although these will be minimal.