Refund and Return Policy
We strive to make your shopping experience pleasant and easy. All items listed are photographed and described as clearly as possible.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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Sale items (if applicable)

Only regular priced items may be returned, unfortunately sale items cannot be returned.

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Made-to-Order and Custom Order Items (if applicable)

Made-to-order items and custom order items are non-returnable and non-refundable.

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Refunds (if applicable)

If your item(s) arrive damaged or defective, please send us 2 clear photos of the item(s) as well as 2 clear photos of your order's shipping container and packaging in an email to Blenda [!at] theorangechairstudio.com within 7 days of delivery.

Once your photos are received and inspected, we may ask that you return the item(s) to us for further inspection. If we do, we will provide you with a pre-paid postage label and send you an email to notify you when we have received your returned item.

We will then notify you of the approval or rejection of your refund or exchange. If you are approved, we will send your replacement or your full refund (including all shipping expenses) will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

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Returns (if applicable)

Returns need to be pre-approved by contacting us through our Etsy Shop via a Conversation (Convo).To be eligible for a return, your item must be unused and in excellent condition. It must also be in the original packaging and returned in less than 30 days after delivery.

Shipping costs are non-refundable for returns.

To complete your return, we require proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item.

You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item and the customer is responsible for any damages and losses incurred during transit of returned item(s).

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
blenda [!at] theorangechairstudio.com

Major credit cards & debit cards, Paypal, and Etsy gift certificates are all accepted here!

Items ordered from Maine will be charged 5.5% sales tax.

All receipts/invoices will be sent to you by email. If you would like to receive a printed copy with your shipment, please include your request when you make your purchase!

Please be sure your mailing address is updated on Etsy and/or Paypal as that is what we'll use for your shipping address!

We prefer to ship through the USPS, which usually takes domestic packages 3-5 business days (some larger items may take 2-8), and international packages an average of 6-10 business days, for delivery.

If you need an order rushed or have specific shipping requests, such as a preferred carrier other than the USPS, please let us know before making your purchase so we can make arrangements and adjust your invoice accordingly!

INTERNATIONAL ORDERS:
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We are happy to ship to any location. However, it is nearly impossible to provide accurate shipping estimates for all of our items. So, if you wish to place an order and can't see your shipping destination as an option, please don't hesitate to contact us and we will be happy to work out the details with you!!

Also, please consider the following:
* Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
* Knowing the prohibited and restricted items to your country is also your responsibility as the Buyer. Please check with your country's customs office to determine what these additional costs will be prior to buying.
* These charges are normally collected by the delivering freight or shipping company or when you pick the item up, do not confuse them for additional shipping charges.
*We fill out custom forms accurately and truthfully: we claim full retail value on our customs forms.

Use this helpful tool to determine approximate costs: www.dutycalculator.com/new-import-duty-and-tax-calculation

To read more about The Orange Chair Studio check out my "About" page: https://www.etsy.com/shop/TheOrangeChairStudio/about/