TheOrangeSparrow's Shop Policies
Little bit of this, little bit of that. Convo friendly. Enjoy taking custom requests. If you don't see what you need listed, ask me! I have an extensive collection of stamps and paper and ink and can more than likely create what you are looking for.
I offer my products at reasonable rates. The envelopes in my mini cards & envelopes set are not created by me. However, I do hand-cut each mini card, stamp and/or edge it, as well as stamp the envelope too. And my price reflects that. If you are ordering tags that were hand punched, hand stamped and hand strung by me, that amount of work will also be reflected in their price.
I love to stamp. I love to create with paper. Let me create EXACTLY what you are looking for! I will mock up a couple of prototypes and send you photos through convo for you to check out at your convenience. Need something tweaked? Tell me! I'll tweak, take a pic and send you the new one. Like it? Great, let's get a custom listing set up for you. Simple!
Please note that with ANY inking project, stray bits of ink will more than likely wind up here and there. I will never provide an item that I am not proud of. However, please note that if there is a stray dot of ink here or there (not to the extent where it distracts from the item of course) that this is normal when inking by hand. Part of the charm of items that are hand-stamped are that they do NOT look like they were mass produced by a machine. Ink lends a home-made feel to the item.
Each set is MADE TO ORDER so you will not be receiving the exact items pictures unless otherwise noted, however, I am replicating what is shown so no worries!!
Preferred payment method is PayPal, but money orders are also accepted if absolutely need be the case. If you must pay via money order, you must first message me the name of the company you will be obtaining the money order from (I prefer Western Union) and that you are definitely purchasing the item. I will then amend the listing to show money orders are allowed. The item will be shipped to you within 2 business days AFTER the money order has cleared. If for some reason said money order does not clear, any expenses incurred by me from my bank for that money order not clearing, will need to be paid to me by the buyer who provided said money order to me in the first place.
Customers who purchase items and do not pay will be reported to the Admin. If paying by money order, buyer must convo our shop and payment should be mailed out within 5 days of the date of purchase. If paying with PayPal, the buyer has 5 days from the purchase date to make payment.
I sometimes alter my listings at the request of a buyer to allow payment with a money order. I do this for the convenience of my customers and am happy to do so as long as they use a widely-accepted company from which said money order is issued.
All items are shipped out 3-5 business days after receipt of payment. Orders that contain 50 or more custom items will be shipped out within 7 business days providing there is no material (such as ribbon) that needs to be ordered by me. A convo will be sent to the buyer the day the item is shipped.
I ship internationally so if an item you'd like does not have an international rate, please contact me. Sometimes the receiving country's Customs Department will 'flag' a shipment and hold it. I have no control over this and I am not responsible for extra charges incurred due to customs. This is the responsibility of the buyer. Shipping prices listed on items do NOT include any duty fees or VAT fees. If your country charges these fees, you will be expected to pay them when you receive your package.
I ship to the address listed on your Etsy account, NOT PayPal. Please make sure that the address you have listed with Etsy is correct and up to date when making your purchase.
Once your item is dropped off at the Post Office I am not responsible if it is lost, stolen or damaged in transit to you. If you would like to add tracking and/or insurance, let me know before you purchase and I will add those charges onto your order.
Please note that my shipping charges are for actual postal rates as well as handling which includes the materials used to ship the order and I do so with care. Almost every envelope used is oversized and contains rigid cardboard for protection. When I ship overseas, there are sometimes customs forms to be filled out. If the total charged for shipping is more than $2 in excess of my actual shipping *and handling* charges, I will send that excess amount back to the buyer via original form of payment (PayPal or credit card).
If you would like your item tracked via USPS, please let me know. Tracking is an additional $1.05 USD.
ALL orders that total $20 or more MUST have tracking, and all orders over $50 must also have insurance. I do this for your protection as well as mine. Insurance rates are based upon item value:
up to $50: $1.85
$50.01 to $100: $2.35
$100.01 to $200.00: $2.90
Refunds and Exchanges
I cannot be responsible for lost, stolen or damaged packages, so if you would like to insure or track your item, let me know BEFORE you make your purchase and I'll adjust the shipping charges accordingly. Alternatively, you can send me a payment for insurance and/or tracking after the purchase has been made. I take care when shipping items and cannot be responsible for the actions of the USPS. That is why I will gladly add tracking and insurance upon request.
ALL ORDERS OVER $20 REQUIRE TRACKING; ALL ORDERS OVER $50 REQUIRE TRACKING AND INSURANCE.
If for any reason you are dissatisfied with the item purchased, please contact me before leaving feedback. I take care in being as descriptive as possible in my listings and photos so that there are no surprises. I want happy customers and will find a resolution that will work for both of us.
Additional Policies and FAQs
I take custom orders for any of the types of items listed in the shop, and am open to creating other items as well. If you'd like to place a custom order, contact me for a price and time requirements. Let me create something especially for you!
Last Updated January 29, 2014