TheOrangeWindmill's Shop Policies
***Hand-bound Leather Journals.***
Welcome to The Orange Windmill! All of my journals are individually handcrafted and unique - no two are exactly alike. I use the best materials I can possibly find for my products to ensure that your order is exceptional. My goal is to design and create unique hand-bound leather journals and sell them all over the world. Thank you for looking!
Payment is due immediately.
I prefer PayPal as it is the easiest and safest way of making and receiving a payment, but I will also accept money orders from local customers ONLY.
If you are new to Etsy and are not sure about the checkout process, please go here for step-by-step instructions: http://www.etsy.com/help/article/339
You do not need a Paypal account to pay by credit card! Here is detailed and easy to follow instructions on how to pay with a credit card without a PayPal account: http://www.etsy.com/help/article/361
Your order will be shipped within three business days through Canada Post upon cleared payment. If there are customs or duty fees, the buyer is required to pay them.
I am unable to mark a package as a gift for customs purposes. "Gift" only applies if it's a gift from the sender to the recipient. Marking merchandise as a gift is illegal and carries a heavy penalty.
My shipping prices are exactly what Canada Post charges me to ship your journal. I do not charge you for shipping materials, only the shipping cost. However, if I have overcharged your shipping cost by over $1.00, I will refund it to you via PayPal.
I currently do not offer parcel tracking with your purchase. If you would like to add tracking, please contact me prior to purchasing, and we will set that up.
If there is a discrepancy between your Etsy and PayPal addresses, a convo and email will be sent to you. If there is no response after 24 hours, your order will be shipped to the verified PayPal address.
Shipping within Canada - approximately 1-2 weeks
Shipping to the U.S. - approximately 2-3 weeks
Shipping Everywhere Else - may take up to 6 weeks, depending on where you are
*** These are the suggested mailing dates according to Canada Post. Delivery times are NOT guaranteed. ***
Shipping internationally (outside of Canada) will go smoothly most of the time. However, every so often a package can get stuck in customs. The Orange Windmill cannot be responsible for these delays.
Refunds and Exchanges
If, for any reason, you would like to return an item, you may return it. You will have 14 calendar days to have it mailed back to me in the same condition you received it, and I will refund you the cost of the journal (minus the shipping costs) once I receive it.
Additional Policies and FAQs
Although I try to ensure the colours in the pictures I take of my journals are accurate, the way they show up on your monitor may vary slightly from the actual colour of the journal.
Last Updated June 5, 2014