• Please contact us at support [!at] theoxytocinemporium.com to get a return or exchange started.
• The customer is responsible for shipping the unwanted item(s) back to The Oxytocin Emporium. Please fill out and include the Return/Exchange Form with your return to ensure we handle your return correctly.
• Return/Exchange Form can be found here:
https://forms.gle/CV9tH4wWBUgVXXc2A
• Please send your return/exchange to:
The Oxytocin Emporium
c/o Ashton Gelzinis
953 Flotilla Club Drive
Indian Harbour Beach, FL 32937
• The Oxytocin Emporium will either issue a refund or ship the replacement product(s) within 1-3 business days of the product(s) being received.
• For Broken or Damaged Items:
• In the rare event that your order has arrived broken or damaged, The Oxytocin Emporium will offer you the options of replacement, if there is stock available, or a refund.
• Please provide photos of the damaged packaging and/or product(s), as well as any other important details about how the product arrived, and send them to support [!at] theoxytocinemporium.com
• Refund will be issued or a replacement will be shipped within 1-3 business days unless otherwise specified.
• Received Wrong Item or Order:
• We are very careful when packing up customer orders, however, occasionally, accidents happen! If you have received an incorrect item or items in your order, please contact us at support [!at] theoxytocinemporium.com & provide the following information:
-Name on order
-Name of person order was shipped to, if different than the name on the order
-Order number, which can be found on the email confirmation sent when the order was placed, and also on the invoice/packing slip included with the order
-Details about what you received, and whether it was a single item mix-up or the entire order
• We will ship the correct item out as quickly as possible, usually within 1 business day. We will also send you a prepaid shipping label for the return of the incorrect item.

We accept PayPal, Direct Checkout, and Etsy Gift cards. Local payment and pickup is also an option, please message me for details.

• Orders ship out within 4 business days.
• If you need an order shipped out quickly, please message us or email us at support [!at] theoxytocinemporium.com, including your name and order number in your email. While we cannot guarantee anything, and we work hard to get all of our orders out quickly, we will do our best to get your order out ASAP if we know you need it sooner rather than later.
• In the case of a sold out item or other unexpected shipping delay, the customer will be notified immediately via private message or the email address used for ordering & given 3 options as follows:
1. Ship the in stock portion of the customer’s order now, & the remaining item(s) will be shipped as soon as they arrive.
2. Ship the entire order together when the out of stock items arrive.
3. Refund for the amount of the out of stock item(s).
• The Oxytocin Emporium will wait 3 business days to receive a reply via email or private message regarding any problems with a customer’s order. If we do not receive a reply, we will make the best decision that we can and get the customer’s order to him or her as quickly as possible. For orders including apparel where there may be a sizing question, the original size ordered will be sent if a reply is not received within 3 business days.
• Orders will be sent to the address entered in the “shipping address” section of the checkout process. We do our best to check messages and emails often, but The Oxytocin Emporium is not responsible for items shipped to an incorrect address entered by the customer. If you have entered an address incorrectly, please do message us or email us at support [!at] theoxytocinemporium.com with the correct address. Usually, we do see the message in time and can fix the problem prior to shipping the order, however, we cannot guarantee that we will receive the message in time. To attempt to redirect a package going to the wrong address, visit:
https://retail-pi.usps.com/retailpi/actions/index.action
or call USPS Customer Service for more information.

If you are interested in selling any of my products wholesale, please message me for a price list. Digital download items may not be reproduced or sold in any way, shape, or form.