Paper covered bangles, wall letters & more...
ThePaperOwlUK's Shop Policies
Welcome to The Paper Owl's Etsy shop, you can find handmade letters for display on walls or shelves, hanging decorations, pretty storage boxes, bangles, paper bunting and personalised Christmas stockings ready for Santa to fill!
PAYMENT: Payment should be made through paypal within 3 days of your purchase. You don't need to have a paypal account to do this, you can pay by credit or debit card, just click on the 'Pay Now' button at the bottom of the screen then scroll down to find the option where you can pay by card.
CANCELLATION POLICY: I really hope that you will be pleased with your items, and that you will enjoy having them in your home as much as I enjoy making them, however if you should need to return an item you can do so within 7 days of receipt. Please return the item in its original packaging, in a saleable condition. Postage for returns is the buyer's responsibility unless the item is faulty or damaged, in which case I can either offer a full refund or an exchange depending on the buyers preference.
A LITTLE BIT ABOUT SHIPPING:
For UK based buyers: All items not made to order will be sent by first class post within 3 working days from my receipt of notification of your payment from paypal. If your item is made to order please allow 7-10 days for your purchase to arrive with you. Large items will be posted using Royal Mail Standard Parcels, for an item in stock this will take 3-5 working days, for one made to order please allow 10-12 working days (this includes the time taken for me to make it). I will always get proof of postage from the post office.
For The Rest of The World: Items not made to order will be sent via Royal Mail Airmail within 3 working days from my receipt of notification of your payment from paypal, this service aims to deliver to Western Europe within 3 days, Eastern Europe within 4 days and countries outside Europe within 5 days of posting. If your item is made to order please allow 7 days for me to make your item, on top of mailing time for your purchase to arrive with you.
For The Planet: To package your item I use a mix of new and recycled materials, because The Paper Owl likes to be green where possible!
Refunds and Exchanges
I really hope that you will be pleased with your items, I try very hard to make sure that everything I make is of a high standard, however if you should need to return an item you can do so within 7 days of receipt. Please return the item in its original packaging in a saleable condition, postage for returns is the buyers responsibility unless the item is faulty or damaged, in which case I can either offer a full refund or an exchange depending on the buyers preference.
The items for sale in The Paper Owl UK are individually handmade, and if being made to order, will obviously have slight differences from the photograph displayed, this is what makes your item unique to you, and I hope, is what will make it more special to you!
Additional Policies and FAQs
CUSTOM ORDERS: I am happy to take on custom orders, please send me an email to let me know what it is that you would like and I will do my best to make it for you!
jo [!at] elphick-home.co.uk
Last Updated October 10, 2012