Shop policies
Accepted payment methods
Returns and exchanges
I gladly accept cancellations
I don't accept returns or exchanges
Returns and exchange details
All sales are final and non-refundable. When you purchase an item through my shop the price not only covers the actual product but it also covers the time it takes me to make the item. All the items are handmade by me on a made to order basis.
If you are not completely satisfied with your item(s), please contact me immediately and we will find a resolution.
If you do return your item(s), I will not refund shipping costs, so please contact me if you have any issues.
Payment
Orders will only begin processing once the product has been paid in full.
**For my California customers:**
Sales tax is applicable on orders shipped to addresses in the state of California. Shipping charges will not be taxed.
Shipping
With each purchase there is an estimated shipping date. Please keep in mind that this is JUST an estimate and may sometimes take longer. It is a big help if you include in the notes to seller if you need it by a specific date or if you contact me ahead of time to discuss time lines.
Unless otherwise specified, orders are shipped to the address listed on your Etsy receipt. Please make sure the address is updated and correct as I am not responsible for items that have been shipped to the wrong address. If you would like your package shipped to an alternate address, please notify me prior to the stated shipping date through Etsy conversations only.
**I cannot guarantee USPS delivery dates.
Additional policies and FAQs
Custom orders are available. I LOVE THEM!!! If you wish for me to create a custom look, send me a CONVO!
The cost of each custom banner or backdrop order will vary. Please do not purchase a listing before discussing your customizations with me first. Custom orders are subject to a customization fee to offset the cost of my purchaes of specialty papers that I normally do not carry in stock. This fee can vary from $10-20 per set of an order.
Colors vary from one computer screen to another and are not the best way to decide. The only way to be 100% certain of a color is to request a sample. I will gladly provide samples at no extra charge if they are requested.