ThePillowGirls Reviews

ThePillowGirls Reviews

Never received my mouse pad! No response from shop/seller. Total Skam!!

Never got the item. Reached out multiple times to seller. had to open a case with Etsy. Should have read the reviews more closely! It seems this is happening to a lot of folks with this seller. This store needs to be shut down in my opinion...

Never received item. I contacted seller several times with no response. Will have to open a case with Etsy. This store needs to be shut down. I see that this has happened to several buyers and this is not okay!

I have never done a bad review but I messaged seller multiple times with NO response and ended up having to open a case with etsy,very dissappointed!

I hate leaving reviews like this, but don’t want others to experience this. I’ll stick to the facts. Ordered the item almost two months ago, never received it. Reached out to the seller three times, no response.

I ordered two mouse pads and never received them. I tried to message the shop owner a couple of times with no reply. I ended up having to open a case and the shop owner also didn't respond to that. From my experience, the customer service is very poor and I cannot recommend ordering from this shop.

The shop never sent the item. They have ignored all of my communication. I have asked for a refund. Still have not heard back.

I never actually received the item I ordered(3/l18). It actually took the seller several days to ship, which I was prepared for since it was a custom item. However, the shipping page never updated from “label printed”. It never even said item scanned by USPS, so I wasn’t sure if she had ever shipped. I waited some time to contact seller because of the Covid-19 Shipping note she had made. It would take more than a week to get a reply. I notified the seller that if she didn’t respond I would open a case (opened 4/10). So I did, and I never did further the case because I didn’t want to diminish the seller. However, even after her warning, she still never replied. Then today (4/20), I got an email saying a full refund is being issued. If a problem would have came up, I would understand, but there was zero communication.

This was the worse Etsy transaction I’ve ever had. I purchased for a gift on 3/19, when item didn’t ship by beginning of April I sent a msg asking since it was a gift. Seller then created a shipping label, but didn’t ship for 17 days!!! I messaged her 5 times, FIVE TIMES..... with no response. NONE. Poor, poor customer service. Just don’t. AFTER I submitted this one star review; seller contacted me saying it was USPS fault and ALL the Etsy sellers are having this problem (funny, not me)... when I create a label I actually drop the item in the mail the same day. I suppose it was USPS fault she didn’t answer my 5 messages as well. She’s backtracking.... and lying. Don’t people realize honesty is always the best policy? SMH

Beautiful mousepad which looks great on my desk. Excellent customer service!

Super cute mouse pad and coaster - perfect for my office :) Also, wonderful customer service, can't wait to buy from this store again.

Super cute note from the seller. I enjoyed receiving my product in the mail, and opening it. And now I have a new and cute mousepad. Yay!

Gorgeous product! Adorable wrapping, extra goodies, friendly note and lots of positive vibes from the seller. Lovely work.

Love the mousepad! It came exactly as pictured and is the perfect touch to jazz up my work setup. The mousepad is sturdy with a great design. It was a nice treat to find a matching coaster in my package as well! Tamalyna was really kind to work with when I had questions and she even included a matching phone background to make up for a bit of delay (unrelated to her) in shipping! Thanks again!