ThePotionsMistress

Returns are not accepted: Due to the handmade nature of the items in my shop, I cannot offer refunds or exchanges.

Items Damaged in Transit: If an item has been damaged, please contact me immediately. Items can be returned for repair. You will need to provide photos of the damage if you need to return an item for repair. Please open packages and carefully inspect the items as soon as they arrive. You must contact me within 48 hours of receiving a damaged item, I am not responsible after this time frame.

Lost or Stolen Packages: All buyers will receive tracking information after their orders have shipped. Once an item has been marked as delivered, I am no longer responsible for the item. Please understand that the buyer is responsible for providing a safe address. If mail theft is common in your area, please be sure that someone is home when the package is delivered.

I accept PayPal* and Etsy Direct Checkout payments.

*I am no longer accepting eChecks through PayPal.

Payment must be received before I begin work on custom orders. Custom orders cannot be refunded. Please review dimensions and specifications carefully before ordering.

I do offer payment plans. Payments for items or multiple items can be split into two or more payments. At least one payment must be made for me to begin work. All payments have to be in before I can ship an order.

When making payments as part of a payment plan, it is okay if you need extra time or have to miss a payment - however I would ask that you please contact me to let me know you will be late and to let me know when you think you may be able to make your next payment so that I can make any necessary changes to my schedule.

All payments and deposits are non refundable.

I fully understand economic hardship. However, if you are unable to pay me for my time, labor and materials - I would ask that you not place an order with me until you are able to do so.

Unfinished Payment Plans/Unclaimed Orders/Failure to Respond to Messages: Payment Plans are non refundable. Once you place an order, you will be given a spot in my queue and I will begin work on your order. I will complete your order during the dates you will be given once you place your order. If you do not complete your payment plan within the agreed upon timeframe, I cannot ship your item.

If you stop responding to messages and I do not hear from you for more than 21 days, this will void your order. I will not be able to hold onto completed merchandise indefinitely. Please be respectful to the work that I have done. I understand emergencies and economic hardship can get in the way but you do need to contact me. If I have worked to complete an order, and I do not hear from you for over 21 days, the item will be sold to another buyer. I'm sorry for any trouble but what I do is very labor intensive, like everyone else I too struggle to make ends meet and I cannot work without being paid.

Rush orders must be paid in full prior to my starting work.

Orders are subject to cancellation. While I will do everything in my power to complete your items on time, if I become injured or have an emergency- I may not be able to complete an order. If this occurs, I will let you know as early as possible. I'm sorry for any inconvenience but I don't have a partner working with me if something beyond my control occurs.

When ordering, please message me for specific times when purchasing made to order items. My production time varies from week to week based upon how many orders I have. I work on orders on a first come first serve basis. Rush orders are available for an added fee. Please note that I cannot reserve slots in my queue unless you have made a partial payment (as in a payment plan) or paid for the item(s) in full.

Please contact me before placing orders that are needed for a specific date. Please do not simply leave me a note with your order telling to you need items Rush created and shipped and assume I will rush ship items without contacting me first. You must pay any additional shipping fees and you must check with me first as I may be not be able to accommodate extra orders or create you items in an extremely short time span.

Please message me for specific times when purchasing made to order items. My production time varies from week to week based upon how many orders I have. I work on orders on a first come first serve basis. Rush orders are available for an added fee. Please note that I cannot reserve slots in my queue unless you have made a partial payment (as in a payment plan) or paid for the item in full.

I ship via USPS. Once shipped, items can take 7 - 10 business days in transit for domestic orders. International shipping can take 2-3 weeks or longer. I cannot guarantee shipping times for overseas orders unless you upgrade to Express shipping. Please understand that items can get held up in customs for weeks and that this is beyond my control.

Shipping notifications will be sent with tracking numbers for domestic orders. For items shipped internationally, custom numbers will be given - please note that tracking may not be available for your country. Shipping times vary depending on your location, and the number of packages being handled by the USPS at the time. If you'd like to upgrade to either Priority or Express shipment please contact me ahead of time to make necessary arrangements.

Items can only be shipped. I do not offer local pick up at this time.

If you will be away for an extended period of time and need for me to hold onto a completed order for a while I will be more than happy to do so. I've done this many times for buyers who have been deployed, away in school or on vacation. Just let me know the dates you would like your order to ship and I will have it ready for you when you are.

I'm very sorry, but I do not ship to either Chile or India at this time.

Please be very careful when providing your shipping address - particularly if your items are needed for a specific date . Mislabeled packages often take a very long time to return to sender and will be beyond my control to intercept or expedite. Once they have been returned to me, I can resend mislabeled packages, but the buyer is responsible for all shipping costs.

I will ship to the address that is provided to me upon ordering. If you need your items shipped to a different address than the one you have given Etsy, please contact me as soon as you order so that I can change the address label. I cannot change the address on a package once it has been sent out. You must notify me of any address change BEFORE I ship the items.

I am not responsible for lost or stolen packages once they have been marked as delivered. It is the buyer's responsibility to ensure that someone is home for delivery if need be.

I ship via USPS. I will always finish and ship items on time. While it is extremely rare, packages can occasionally be delayed by a few days. Please take this into account when ordering. I will do everything in my power to ensure that orders are sent and shipped with ample time, once a package goes missing or is delayed it is beyond my power.

* Priority Mail in the US averages 2-5 business days, but can take up to 21 business days.
* First Class Mail Internationally averages 2-3 weeks, but can take up to 3 months if a package is stopped by your customs enforcement.

Due to the nature of the items in my shop, I do not offer free shipping. Shipping costs include the cost of postage and handling as well. I understand that shipping costs can be quite high, and I am very sorry about this. I do what I can to keep costs down by creating items that can be separated for easy transport, but unfortunately shipping rates are not something that I can control.

Everything that I ship is carefully wrapped to ensure that the items arrive at their new homes safely. All boxes will be labeled as fragile in multiple places. It is extremely rare, but packages do occasionally arrive damaged. If your package is damaged in transit, please let me know right away. If this does occur, you may return the item(s) for repair.

All customs duties are to be paid by the buyer. All orders will be marked as merchandise, I cannot mark them as gifts as it is illegal. Please note, it is the responsibility of the buyer to be aware of the customs duties and limits of their country as they are the one importing the item. I'm very sorry, but there's no way for me to know the customs duties for every country in the world.

Please understand that I work over 60 per week, I am extremely pressed for time. As a result, I am unable provide tutorials, process photos or detailed information on the materials or the construction of items in my shop or things that I have made for use my own personal costumes.

When ordering, please provide a working email address where you the buyer can be reached. If for some reason you must use a parent or a spouses email address - please make sure that they check their messages. It is possible that I may need to contact you to clarify a shipping address, or some other matter regarding your order such a size discrepancy with a custom order. If you do not respond to my messages in a timely fashion, I may be forced to cancel your order. I understand that this may be frustrating - but I simply cannot ship to incomplete addresses, nor can I start work on items where there is not full clarity on what you the buyer would like to have made.

Before ordering - please message me for specific times when purchasing made to order items. My production time varies from week to week based upon how many orders I have. I work on orders on a first come first serve basis. Rush orders are available for an added fee. Please note that I cannot reserve slots in my queue unless you have made a partial payment (as in a payment plan) or paid for the item(s) in full.

Please use the items I make responsibly. These are cosplay props intended for use at comic cons, photo shoots, costume parties and other similar events. The items I make are not recommended as toys for infants or very young children. These items are props and not intended for use in actual combat, martial arts classes or other related activities. Do not hit, threaten or use these items in any way that may cause harm to another person.

Please remain aware of your surroundings at all times when wearing larger Headpieces or carrying larger props - particularly in areas where there will be a lot of people.

I am not responsible for any damage that occurs due to improper use.

I only sell fully completed items. I don not sell kits, patterns or unpainted items.

Please contact me prior to placing orders for custom work.

I can only contact you via Etsy's messaging system. Please do not ask me to text, call, Skype or use any form of communication that is off site.

THE POTIONS MISTRESS PRIVACY POLICY.
Last updated May 24 2018

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I need your information and how I use it.
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of personal information outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at Carolriotkane [!at] gmail.com. Alternately, you may mail me at: The Potions Mistress , 10634 Greentrail Drive South.