ThePurpleLilyDesigns' Shop Policies
Welcome, make sure to have your favorite beverage and a comfy chair. There is much to look at in my shop. Take a deep breath and relax, take in a glimpse of my world.
Before purchase, please read my --SHOP POLICIES--
As most of my items are made to order, please allow 3-14 business days for your orders to be filled after purchases have been paid.
All purchases made by check will be held for a period of 8 business days. This time is given to insure the payment clears.
Shipping is usually USPS first class mail, other forms of shipping can be offered as an additional fee. This applies to insurance, as well.
Refunds and Exchanges
Refunds and Exchanges maybe given to items returned in 7-10 business days, less shipping.
I will accept exchanges for store credit within 7-10 business days of purchase date.
Cash refunds will be issued in cases of defective or damaged items that i cannot fix. Please Send an email notifying me of the return and ship the item back to me in the original packaging.
No refunds or credit given for custom made items.
In cases that only a refund is asked, for any reason then expressed above, a 25% restocking fee will be applied.
Additional Policies and FAQs
Custom orders are welcome.
All images and designs © 2006 - 2014 Joanne Ortiz
Last Updated July 3, 2014