TheRobotPrincess

More than anything, I want you to be happy with your purchase. If there are any problems, contact me within 7 days of receiving the item, and I'll be happy to help!

All returned items must be in original condition and packaging to qualify for full refund. I am not responsible for items damaged or lost during return shipping. Always verify that you have correctly entered your shipping address; I am not responsible for orders lost or returned by the USPS due to an address error on your part. When returning items, email me the tracking number of your returned package at the time of mailing. Unless your return is the result of error on my part, I am not responsible for return shipping costs.

Shipping costs are non-refundable.

US customers only: If you are exchanging an item, I will waive the shipping fee for the replacement item.

New to Etsy? Check out this helpful guide to buying: http://www.etsy.com/help/article/339

I accept payments via Paypal and credit card (via Etsy Direct Checkout).

Payment is due at the time of purchase, unless previous arrangements have been made for installments (installments can only be set up for custom designs).

Check item processing times for details.

2021 shipping update:
Due to the current global pandemic, expect shipping times to be much longer than usual. Once an item is tendered to the USPS, I have no access to additional information, and cannot provide updates. I highly recommend signing up for notifications at usps.com, using your order tracking number.

While I can’t guarantee delivery dates, I can guarantee that I’ll ship your order as quickly as possible. If you need your order delivered by a particular date, please reach out - domestic and international shipping upgrades are available on all items that aren’t made to order.

Always verify that the shipping address you have entered with your order is correct, as that is the address that will print on your Etsy shipping label.

Unless otherwise stated, all domestic orders are shipped within 1-3 business days of payment, via USPS First Class Mail, with delivery confirmation.

UK residents, be sure to read this information about customs fees, which are the responsibility of the buyer:
https://www.gov.uk/goods-sent-from-abroad

Expedited and insured shipping are usually available for an additional charge; if you don't see your desired shipping method listed, convo me to arrange before purchasing.

Unless otherwise stated, international orders are shipped via USPS First Class International, insured. All taxes, duties and fees associated with international shipping are the responsibility of the buyer, and are not included in my shipping fee. International mailing labels are automatically marked as merchandise (not gifts), due to international shipping laws.

CANADA ONLY: Unless otherwise stated, purchases are shipped via USPS First Class Mail, with delivery confirmation. Additionally, 5-business-day shipping via FedEx Ground is seasonally available for $20 - $45, depending on order and time of year. Convo to arrange before purchasing.

**Due to Italian and Argentinian postal restrictions, orders to Italy and Argentina must be shipped via insured USPS Priority International Mail (http://pe.usps.com/text/imm/il_008.htm).**

We're all different, so silver-plated hooks, gold-plated hooks, or clip-on conversions are available for most earrings at no additional cost; simply indicate your preference under "notes to seller" or feel free to convo me for details.

I'm sensitive to many base metals, so I try to use only precious or plated metals, and specific alloys in my jewelry; if I can wear it, I use it in my designs. If you have any metal allergies or sensitivities, feel free to contact me about creating a special piece, just for you. Most metals can also be sealed with inert acrylic or glass enamel, so there are lots of options!

Please note that I do not offer repair or modification services for items not originally purchased from The Robot Princess.

All Robot Princess designs are intended solely for use/wear by individuals over 13 years of age.

Artisanal jewelry can be gently cleaned using a soft cloth. Jewelry should be removed before swimming, bathing, sleeping, or sports activities.

PRIVACY POLICY
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
- As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Rebekah Hines, am the data controller of your personal information. If you have any questions or concerns, you may contact me at robotprincess [!at] yahoo.ca. Alternately, you may mail me at: The Robot Princess, 2715 S Cottonwood, Mesa, AZ 85202, United States.