TheRobotique's Shop Policies
♡♡♡ Welcome to my shop! Thanks for stopping by and taking the time to read my policies! ♡♡♡
Paypal, most major credit cards, and Etsy gift cards are accepted. Payment is required within 24 hours of purchase.
Domestic orders are shipped via USPS using First Class mail with tracking, and a tracking number can be provided upon request. Estimated shipping time is 3 - 5 days.
International orders are shipped First Class and can take up to 3 weeks to arrive. Buyer is responsible for any and all customs fees.
Ready made items are shipped within 1 - 7 days of receiving payment. Made to order items are shipped 1 - 7 days after completion, which takes about 3 - 7 weeks, depending on the product.
Priority, express, and overnight shipping is available upon request as long as you contact me BEFORE making your purchase.
I am not responsible for lost or damaged items. If you would like insurance please contact me BEFORE making your purchase.
Refunds and Exchanges
Returns and exchanges are accepted within 7 days of receipt if the item is not as described or has faulty craftsmanship. Shipping is non-refundable and the buyer is responsible for return shipping costs.
I am not responsible for items lost or damaged in the mail, or through improper care. Care instructions can be provided upon request.
Custom orders are non-refundable.
Additional Policies and FAQs
Everything is created in a smoke-free and pet-free home. Please let me know if you have any allergies.
Due to the handmade nature of my products, made to order items may have slight variations from their photos.
While my Etsy shop is a priority and something I absolutely love doing, I also work a separate job Monday - Friday. I strive to complete all orders in a timely fashion, but be aware that delays may occur.
Last Updated April 11, 2015