TheSaddleDoctor

The Saddle Doctor

Virginia, United States · 164 Sales

TheSaddleDoctor

The Saddle Doctor

Virginia, United States 164 Sales On Etsy since 2010

0 out of 5 stars
(54)
Shop owner

Bob Grove

Contact

TheSaddleDoctor is taking a short break

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Note from shop owner At this time (May 28,2014) We do not know when we will re-open. Sorry for the delays.

Note from shop owner

Last updated on May 28, 2014

At this time (May 28,2014) We do not know when we will re-open. Sorry for the delays.

Bob Grove

Contact shop owner

Bob Grove

Reviews

No reviews in the last year
Baylea Smith

Baylea Smith on Jan 23, 2014

5 out of 5 stars

Custom leather and arrived earlier than expected!!

McCall

McCall on Jan 23, 2014

5 out of 5 stars

I just received this today and the picture doesn't do it justice! It is beautifully detailed, I can tell a lot of work was put in to it. I love it so much! Thank you!

Corinne Mast

Corinne Mast on Dec 30, 2013

5 out of 5 stars

The flask was beautifully hand-crafted to perfection,it was received on time and I also received the friendliest and most helpful customer service I could've asked for.

View all 54 reviews

Shop policies

Last updated on March 25, 2011
Welcome to my shop. Thank you for visiting and viewing my products. I am a retired saddle maker with 49 plus years experience in saddle making, repairing, leather goods fabrication, pattern making, leather tooling and more. I have set up shop during my retirement to make custom made leather goods. Please contact me with any request.

Accepted payment methods

  • Accepts Etsy gift cards
  • Money Order
  • Check
Payment
For payment I accept PayPal or a money order. Payment is due within 3 days of purchase. Custom Orders: I normally do not start working on custom orders until payment is completed. 3 day policy applies here too. Custom orders will be canceled if payment is not received within 3 days. If I have good communication with you I will work with you on the 3 day policy.
Virginia residence will have to pay 5% state sales tax.
Local pickup is available with prior notification.
Shipping
Shipping on domestic orders will be USPS Priority Mail. Combine shipping is accepted based on the larger product and only than if the product(s) fit into the shipping container. I will give you feedback regarding any combined shipping.

Shipment outside of the United States will be at cost. Posted shipping fees are only an estimate. I strongly suggest that you request to have your product insured. That will be the buyers total responsibility. Duty is also the buyers responsibility which I understand will be paid by the receiver at the time of arrival at your destination.
Please contact me with any questions.
Refunds and Exchanges
Returns on pre-made products and products that have not been personalized will be accepted for full refund minus shipping cost that is returned within 5 days of purchase and carry a 100% satisfaction guarantee during this period. Buyer must contact me within this five day period for return instructions and the buyer will have an additional 5 days to have the product shipped and received at my location. Custom orders are normally not returnable due to the nature of custom work.
Leather has it's own characteristics and no two pieces are the same. They can be different from the same hide. These characteristics makes each product a – one – of – kind. Tooling, dying, and pattern cutting all make each item different and impossible to make an original duplication. These too are added characteristics to each piece and again make it an original and one of a kind. I do not guarantee against these characteristics. However, I take pride in my workmanship and use many techniques I have learned over the past 49 years to produce a quality product.
Hardware: When possible I use Stainless Steel, Solid Brass or Bronze hardware. All my hardware will be guaranteed for a full 6 months against breakage or defect in materials and will be replaced at no charge. Buyer's responsible for shipping to my location only.
Chicago screws: Mostly I use Chicago screws in my belt products. It is strongly advised that the buyer use loc-tight or a good glue to secure the threads. I do not do this prior to shipment unless requested. Some buyers may want to change to their own buckle or buckle set. I am not responsible for the lose of Chicago screws and it is the buyer's responsibility to use a thread locking product to secure the threads.
Warranty
Bob Grove Saddle Works trading as The Saddle Doctor on ETSY.com makes no express warranty unless specifically expressed independently per item as pertaining to the product on The Saddle Doctor shop product item page as refereed to each and or separate product and such warranty will warrant for specified time per item on the shop product per item page against defects in material and workmanship under correct use, normal operating conditions and proper application or applications other than those that are specifically described herein. This warranty is expressively in lieu of all other warranties of any kind including merchantability or fitness for a particular purpose. Bob Grove Saddle Works trading as The Saddle Doctor on ETSY.com will in no event be liable for any incidental or consequential damages whatsoever nor for any sum in excess of the price for the product or goods that are obtained from The Saddle Doctor on ETSY.com.
Additional policies and FAQs
Most orders (per item) generally take 3 days in the shop to complete and may take up to 10 days. Some custom orders such as hand tooled items and large items may take up to 3 weeks. I will keep you informed during this period and you do have the option to cancel at any time prior to the fabrication of your order. I welcome all communication regarding my products.