Anonymous on Nov 11, 2012
shirt is not fitted so do not order any larger than you normally wear.
Anonymous on Nov 11, 2012
Shirt is not fitted, so do not order any bigger than you normally wear.
Anonymous on Nov 8, 2012
I LOVE my hat and wore it all of my sons football games!!!
I enjoy creating custom designed spirit wear for moms, aunts, grantparents, players, drill teams, cheerleaders, coaches, coach's wives, team moms or anyone else who loves to support their team.
As all items are handmade, please know that no two decorated items or garments are 100% identical.
In regards to color, all computer monitors are not created equally. What appears to a buyer as TAN on his computer may actually be YELLOW. This can make team colors tricky. Feel free to include a link to the team website to give me a better idea of what the actual team color needs to be.
I will do my very best to describe the item to you in detail, but if there is something that concerns you regarding the item, please make sure you communicate this to me in in the transaction!
Examples of this would be:
--> The blue shirt you've asked for must actually be navy in color
--> The zebra striped lettering you want used should have the stripes placed diagonally instead of vertically
--> The line stitching used to create a baseball should be green instead of the traditional red color
At the end of the day, it's YOUR shirt. I'll do whatever you ask me to, just be sure to let me know what you do (or do not) want in your original transaction!
Please let me know if you have any questions that I haven't answered here. Be sure to read my shop announcements, payment, shipping and return policies prior to purchasing!
Accepted payment methods
- Money Order
Visa / Mastercard / American Express via Paypal.
--> To protect both the buyer and seller, cash is not accepted.
--> Please see Shop Announcements for current shipping timelines: http://www.etsy.com/shop/TheSassyBee#
--> Certified mail, postal insurance or other options available from the post office are not included in the price of the listed shipping cost. Please contact me directly if other shipping options are desired.
--> I personally mail all items at a United States Postal Service facility. I do NOT leave items unattended or left for a third-party to retrieve and mail. If you do not receive your item, please contact me. I can provide the information you will need to give to USPS for them to locate your lost item.
Refunds and Exchanges
--> Please contact me directly with any issues you may have with your item upon receipt.
--> All orders will be filled as they are requested in the original transaction. If an outside email or Etsy conversation occurs with the purchaser requesting a change in the order, the original transaction should be cancelled and the item relisted. The customer may then repurchase the item and add the updated information. Failure to do so may result in the requested change being inadvertantly overlooked.
--> If the item is not as described or requested in the listing (Example: The name embroidered on a baseball shirt was not spelled as requested) I will gladly accept the item for return so I may correct the error.
--> If the item cannot be corrected and instead must be exchanged (Example: The shirt was torn), the purchaser will receive an exact duplicate of their original order. The store owner will not change the design, size, coloring or style from what was originally received by the buyer.
--> Each listing includes information regarding shirt or jersey sizing, including individual measurments of each garment's size. It is strongly suggested - prior to ordering - the purchaser take time to measure one of their current shirts (across the front of the chest - from underarm to underarm) and compare that measurement to the Shirt Measurement Guide listed below. Order the garment size that is the same or larger than their current shirt measurement. Remember, shirts can always get SMALLER but they will NEVER get larger.
Shirt Measurement Guide: http://www.etsy.com/listing/70036754/custom-item-choices-for-spirit-wear
The Sassy Bee will not accept returns for the following reasons:
--> The item doesn't fit. (See above regarding sizing)
--> The item provided is exactly as requested, but was requested incorrectly
(Example: Purchaser requested name to be embroidered as JAXON, however, the child's name is actually spelled JAXXON.)
--> The item provided is exactly as requested in the original transaction but a change to the order was requested by the purchaser. These requests are at the purchaser's risk with the understanding that the change can easily be misplaced, overlooked or forgotten since it was not listed with the original order.
--> If, upon receipt of the item, the purchaser contacts the store owner regarding any problems with the order - then subsquently claims the item is damaged - the store owner retains the right to refuse the item's return.
--> Items are ineligible for return once they have been worn or laundered.
Additional policies and FAQs
Available fabrics for applique letters: