TheSilentOwl's Shop Policies
Welcome and thank you for visiting my shop.
I accept paypal or money orders.
Please pay or at least contact me within four days after you've places your order. If I do not receive any communication from you after four days I will assume you do not want the order and it will be cancelled.
******Unfortunately I currently do not ship to the state of Florida.******
I ship 1-4 days after payment is received and cleared.
All items will be shipped by USPS First Class Mail.
Your shipping cost includes postage and packing material. (bubble mailer, bubble wrap, gift boxes, etc)
An email will be sent as soon as your order is shipped out.
-Insurance is optional.-
Im not responsible for packages lost or damaged by the carrier. Buyer assumes the risk without insurance. Contact me if interested.
I’ll be happy to combine shipping. Combined shipping is available only if you make one payment for all of your purchases.
Refunds and Exchanges
All sales are final. (Excluding custom pieces)
I do not refund or exchange unless you receive the wrong item. If you happen to receive the wrong item I will refund or exchange for correct item at no extra cost.
Item(s) must be returned undamaged and in the same condition and packaging 10 days after delivery.
Original shipping is not refundable. Please contact me prior to returning any item(s).
Please take this into consideration before you purchase from my shop.
If you are unhappy with your purchase, please contact me first and let me know what the problem is before leaving feedback. I will try my best to resolve the issue to your satisfaction.
Additional Policies and FAQs
If there is something you are not sure about please contact me so that I can clarify.
Last Updated August 28, 2013