TheSilverSpider

Only shipping Monday&Thurs during social distancing!

Jamestown, New York On Etsy since 2011

37,143 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

TheSilverSpider

Only shipping Monday&Thurs during social distancing!

Jamestown, New York | 37,143 Sales

Shop owner

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Items

37143 Sales
 

All Items

Jenn

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Jenn

Reviews

Average item review
5 out of 5 stars
(8126)
See reviews that mention:
quality 1102 shipping 1179 customer service 273

About TheSilverSpider

Sales 37,143
On Etsy since 2011

A shop inspired by a love of classic literarture and pop culture.

We’ve been featured on Buzzfeed, Yahoo!, Keep, Entertainment Weekly, Seventeen, the Guardian, and HuffPost Home.

Around the web

Production partners

  • 4imprint

    Oshkosh, WI

    A small printing company dedicated to great products and consistent winners of best places to work in America awards.

  • Sock manufacturer

    China

    We design the socks and help use produce them in small batches.

  • Made by Cooper

    England, United Kingdom

    Helps make my pin designs come to life with enamel and metal work.

  • The Wooden Pin

    NC, United States

    Wooden pin production of my designs.

  • Photo Lab

    Jamestown, NY

    A large format printer may be used at the local photo lab for prints that are larger than 8x10.

  • Webster Ink

    VT, United States

    Screenprinters

Shop policies

More information

Last updated on Oct 26, 2019
Frequently asked questions
Wholesale availability

Interested in 100 or more of any item? Shoot me a message and I will give you a cost and time frame.

Will you cancel an order? Why not?

PLEASE READ:

Due to an overwhelming amount of cancellation requests, I am stating here that I will no longer cancel orders for any reason, including purchasing an item by mistake. If you purchase an item, ALL SALES ARE FINAL. This is regardless of number purchased. If you purchase 10 pins, you will be sent 10 pins and I will not cancel the sale. No exceptions. Apologies if this seems harsh or dramatic, but the number of requests I have gotten is honestly crazy and creates so much extra work. I will no longer respond to these requests and will send all items ordered.

Returns and Exchanges for Wrong Sizes

There are no returns or exchanges for clothing. We provide size charts for all clothing, as well as an idea of whether or not an item runs true to size. It is important to check the charts to be sure an item will fit. Many items we use run smaller, so sizing up is always the best idea. If you have any doubt about an item fitting, please either size up or do not purchase.

Does shipping really take 6 weeks to Australia?

Hopefully it will be less, but yes, we have had over ten packages during the fall 2017 season take 5-6 weeks to deliver to Australia. No refunds will be given until AT LEAST 6 weeks have passed.

Shipping time to Canada?

We have noticed Canada is taking longer and longer. Sometimes items will arrive in a week and other times it may take a month or more. Unfortunately, we have no control over the amount of time an item sits in customs.

Policy on items marked as delivered that disappear?

As of 2018 we will not send free replacement items for items marked as delivered. If an item is delivered and is stolen, that is also out of our hands.

We use Etsy labels so addresses print directly as given on the order page. It is up to the buyer to contact their post office if they believe an error as been made. The USPS should be able to confirm if an item was delivered to a specific address using their GPS. It is important that you triple check your address before placing an order, as it's often a case of a number mix up.

We would love to be able to replace every item, but delivery confirmation exists for a reason and unfortunately we are not a big box store that can afford sending replacements for mistakes that we did not make.

What happens when an item is returned?

We no longer contact customers about returned items. They go into a bin where they'll remain for 4 months. It is up to you to contact us about your missing item. After 4 months we will list them back in the shop again.

When an item is returned it is almost always due to the wrong address being entered by the customer. Please note there are two options you will be given when this happens:

1. You can have a refund of the cost of the item, minus the shipping fee.
2. You can send a payment via PayPal to cover shipping and have the item shipped again.

We cannot afford to ship out items when it isn't our error. Sometimes we have 10 returned items in a week, which can be upwards of $50 in shipping fees for mistakes we didn't make.

What is the finish on your pins?

Most of our pins are done with a satin finish, which is basically the middle of matte and gloss. It has the look of a light gloss which we find are less apt to scratch. Though the finish is satin, it generally looks glossy on the pins that are colors and most noticeable on black enamel. If satin finish isn't something you like, please do not purchase pins. As of 10/26/19 we will not offer replacements or refunds due to the finish of the pins.

Let's talk about hat sizes:

All of our hats are one size fits most. We will not refund or exchange for hats that don't fit. Jenn, owner and operator of The Silver Spider, admittedly has a huge head with a lot of hair (siiiigh) and if the hat fits her, it should fit most people. Knit hats that may seem tight at first will generally stretch to fit heads after a bit use.